Manage member roles

This article provides information on the roles and permissions a member can have.

Quick links:

Overview	Move players, coaches and team admins
What roles are available?	Remove a member's role
Add member roles	Remove a member from the club
Prompting members to update their information	Contact Support

Overview

Members on your Pitchero Club website can have many roles, each with their own permissions and features.

Pitchero allows the club to easily manage members' access and permissions in the club control panel and Manager app.

What are the different roles a member can have?

Members can have different roles with clubs on Pitchero. Below is a breakdown of each role.

Roles which don't require approval by the club:

Supporter - Supporters can subscribe to receive emails and push notifications from the club and complete payments to the club
Supporters can only view content posted publicly on the website

Roles which require approval by the club and can then view content posted privately on the website:

Club Member - Club Members are not associated with a team and are often non-playing members whom the club wish to allow access to the privately posted content
Player - Players are allocated to specific teams, and can then respond to availability and selection requests
Parent - Parents are responsible for managing their child's unregistered account, including responding to availability and selection requests, messages and payments
Coach - Coaches are allocated to specific teams and show on the team Squad page
Staff / Official - Officials of the club who show on club and team contact pages
Team Admin - Team Admins are allocated to specific teams and manage their own team through the club control panel and Manager app
Webmaster - Webmasters have full access in the club control panel and can add any other member (expect other Webmasters)
Primary Webmaster - The Primary Webmaster is the key link between the club and Pitchero. By default, the Primary Webmaster is the person that created the website but can be changed by the Primary Webmaster or at the request of the club

Add member roles

Step-by-step guide:

Go to the club control panel
Click 'Membership' in the left-hand menu
Click 'Membership Database' in the sub-menu
Click on the member's name
Click 'Roles'
Tick the role (select a specific team if relevant)
Click 'Save'

Prompting members to update their information

Step-by-step guide:

Go to the club control panel
Click 'Membership' in the left-hand menu
Click 'Membership Database' in the sub-menu
Find the member(s) in the list
Click the 'toggle' to the left of their row
Click 'Prompt to update information'
Add a note to the message if needed
Click 'Send'

Remove a member's role

Step-by-step guide:

Go to the club control panel
Click 'Membership' in the left-hand menu
Click 'Membership Database' in the sub-menu
Click on the member's name
Click 'Roles'
Untick the Role
Click 'Save'

If you remove all of the member's roles, they will revert to having only the Supporter role with access to only publicly posted content.

Remove a member from the club

Step-by-step guide:

Go to the club control panel
Click 'Membership' in the left-hand menu
Click 'Membership Database' in the sub-menu
Click on the member's name
Click 'Roles'
Click 'Remove from club'
If you wish to proceed, click 'OK'

Please note:

Removing a member from your Club is a permanent action and is irrecoverable. If you're only wanting to remove permissions, consider removing the member's roles instead.

Contact Support

If you have any questions regarding how to manage your member's roles, you can contact our dedicated support team via the form below. When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.