Manage member roles

This article provides information on the roles and permissions a member can have.

Quick links:

Overview

Members on your Pitchero Club website can have many roles, each with their own permissions and features. 

Pitchero allows the club to easily manage members' access and permissions in the club control panel and Manager app.

What are the different roles a member can have?

Members can have different roles with clubs on Pitchero. Below is a breakdown of each role.

Roles which don't require approval by the club:

  • Supporter - Supporters can subscribe to receive emails and push notifications from the club and complete payments to the club
    Supporters can only view content posted publicly on the website

Roles which require approval by the club and can then view content posted privately on the website:

  • Club Member - Club Members are not associated with a team and are often non-playing members whom the club wish to allow access to the privately posted content
  • Player - Players are allocated to specific teams, and can then respond to availability and selection requests
  • Parent - Parents are responsible for managing their child's unregistered account, including responding to availability and selection requests, messages and payments
  • Coach - Coaches are allocated to specific teams and show on the team Squad page
  • Staff / Official - Officials of the club who show on club and team contact pages
  • Team Admin - Team Admins are allocated to specific teams and manage their own team through the club control panel and Manager app
  • Webmaster - Webmasters have full access in the club control panel and can add any other member (expect other Webmasters)
  • Primary Webmaster - The Primary Webmaster is the key link between the club and Pitchero. By default, the Primary Webmaster is the person that created the website but can be changed by the Primary Webmaster or at the request of the club

Add member roles

Step-by-step guide:

  • Go to the club control panel
  • Click 'Membership' in the left-hand menu
  • Click 'Membership Database' in the sub-menu
  • Click on the member's name
  • Click 'Roles'
  • Tick the role (select a specific team if relevant)
  • Click 'Save'

Prompting members to update their information

Step-by-step guide:

  • Go to the club control panel
  • Click 'Membership' in the left-hand menu
  • Click 'Membership Database' in the sub-menu
  • Find the member(s) in the list
  • Click the 'toggle' to the left of their row
  • Click 'Prompt to update information'
  • Add a note to the message if needed
  • Click 'Send'

Remove a member's role

Step-by-step guide:

  • Go to the club control panel
  • Click 'Membership' in the left-hand menu
  • Click 'Membership Database' in the sub-menu
  • Click on the member's name
  • Click 'Roles'
  • Untick the Role
  • Click 'Save'

If you remove all of the member's roles, they will revert to having only the Supporter role with access to only publicly posted content.

Remove a member from the club

Step-by-step guide:

  • Go to the club control panel
  • Click 'Membership' in the left-hand menu
  • Click 'Membership Database' in the sub-menu
  • Click on the member's name
  • Click 'Roles'
  • Click 'Remove from club'
  • If you wish to proceed, click 'OK'

Please note:

Removing a member from your Club is a permanent action and is irrecoverable. If you're only wanting to remove permissions, consider removing the member's roles instead.

Contact Support

If you have any questions regarding how to manage your member's roles, you can contact our dedicated support team via the form below. When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.