Manage member roles

This article provides information on the roles and permissions a member can have.

Quick links:

Overview

What roles are available?

Add member roles

Prompting members to update their information

Move players, coaches and team admins

Remove a member's role

Remove a member from the club

Bulk remove members from the club

Related articles

Contact Support

Overview

Members on your Pitchero Club website can have many roles, each with their own permissions and features. 

Pitchero allows the club to easily manage members' access and permissions in the club control panel and Manager app.

What are the different roles a member can have?

Members can have different roles with clubs on Pitchero. Below is a breakdown of each role.

Roles which don't require approval by the club:

  • Supporter - Supporters can subscribe to receive emails and push notifications from the club and complete payments to the club
    Supporters can only view content posted publicly on the website

Roles which require approval by the club and can then view content posted privately on the website:

  • Club Member - Club Members are not associated with a team and are often non-playing members whom the club wish to allow access to the privately posted content
  • Player - Players are allocated to specific teams, and can then respond to availability and selection requests
  • Parent - Parents are responsible for managing their child's unregistered account, including responding to availability and selection requests, messages and payments
  • Coach - Coaches are allocated to specific teams and show on the team Squad page
  • Staff / Official - Officials of the club who show on club and team contact pages
  • Team Admin - Team Admins are allocated to specific teams and manage their own team through the club control panel and Manager app.
    • Team Admins have partial access to the following sections in the club control panel in order to manage their team:
      • Site Content - to enter news for their team(s).
      • Teams - to manage their team's fixtures (including player availability, team selection, scores and events, match reports), training sessions, and team settings.
      • Membership - to manage the members of the team's information and roles.
      • Communication - to send messages to members of their team.
  • Webmaster - Webmasters have full access in the club control panel and can add any other member (expect other Webmasters)
    • By default, a Webmaster will have full access to each section in the club control panel. However, the Primary Webmaster can change the sections that the Webmaster has access to. For example, the club's Treasurer may only need access to Packages, Shop and payments, Match Fees, and Payment Providers, but not Design, Site Content, and Teams.
    • If the member already has the Team Admin role of a specific team(s), if the Primary Webmaster gives the member the Webmaster role, the member will be given full access to the areas of the club control panel they had no access to (e.g. Shop and payments and Match Fees). However, the member will retain their limited scope access to the areas the member had access to already (Site Content, Teams, Membership, and Communication). The Primary Webmaster can manually change the member's scope of access from limited to full access in the club control panel > Settings > Access Control > Manage access.
  • Primary Webmaster - The Primary Webmaster is the key link between the club and Pitchero. By default, the Primary Webmaster is the person that created the website but can be changed by the Primary Webmaster or at the request of the club

Add member roles

Step-by-step guide:

  • Go to the club control panel
  • Click 'Membership' in the left-hand menu
  • Click 'Membership Database' in the sub-menu
  • Click on the member's name
  • Click 'Roles'
  • Tick the role (select a specific team if relevant)
  • Click 'Save'

Prompting members to update their information

Step-by-step guide:

  • Go to the club control panel
  • Click 'Membership' in the left-hand menu
  • Click 'Membership Database' in the sub-menu
  • Find the member(s) in the list
  • Click the 'toggle' to the left of their row
  • Click 'Prompt to update information'
  • Add a note to the message if needed
  • Click 'Send'

Remove a member's role

Step-by-step guide:

  • Go to the club control panel
  • Click 'Membership' in the left-hand menu
  • Click 'Membership Database' in the sub-menu
  • Click on the member's name
  • Click 'Roles'
  • Untick the Role
  • Click 'Save'

If you remove all of the member's roles, they will revert to having only the Supporter role with access to only publicly posted content.

Remove a member from the club

Step-by-step guide:

  • Go to the club control panel
  • Click 'Membership' in the left-hand menu
  • Click 'Membership Database' in the sub-menu
  • Click on the member's name
  • Click 'Roles'
  • Click 'Remove from club'
  • If you wish to proceed, click 'OK'

Please note:

Removing a member from your Club is a permanent action and is irrecoverable. If you're only wanting to remove permissions, consider removing the member's roles instead.

Bulk remove members from the club

Primary Webmasters have the option to remove multiple members at once from the club.

Step-by-step guide:

  • Go to the club control panel
  • Click 'Membership' in the left-hand menu
  • Click 'Membership Database' in the sub-menu
  • Tick the names of all of the people you would like to remove from your database
  • Click 'Remove'
  • Click 'Remove members' when asked to confirm the action

Related articles

Thanks for taking a look at this article, we hope that you found it useful.

You may also find these related articles useful too:

Contact Support

If you have any questions regarding how to manage your member's roles, you can contact our dedicated support team via the form below. When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.