--- title: Member role requests description: This article provides information on who can manage which requests and how to manage them. --- [Skip to content](https://help.pitchero.com/knowledge/club-website/membership/member-requests#main-content) English Show submenu for translations [![Pitchero\_Logo-Blue220x44](https://help.pitchero.com/hs-fs/hubfs/MDM-euro-sportring-02-10-17/Pitchero_Logo-Blue220x44.png?width=235&height=47&name=Pitchero_Logo-Blue220x44.png)](https://help.pitchero.com/knowledge) Open main navigation Close main navigation - English Show submenu for translations - - [Pitchero Homepage](https://pitchero.com/) [Pitchero Homepage](https://pitchero.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Pitchero Help Centre](https://help.pitchero.com/knowledge) 2. [Pitchero Club website](https://help.pitchero.com/knowledge/pitchero-club-website) 3. [Membership](https://help.pitchero.com/knowledge/pitchero-club-website#membership) # Member role requests ## This article provides information on who can manage which requests and how to manage them. Quick links: | [Overview](https://help.pitchero.com/knowledge/club-website/membership/member-requests#overview) | [Approve or decline a member request](https://help.pitchero.com/knowledge/club-website/membership/member-requests#moderate-request) | | --- | --- | | [View more information on the request](https://help.pitchero.com/knowledge/club-website/membership/member-requests#view-member-info) | [Related articles](https://help.pitchero.com/knowledge/club-website/membership/member-requests#related-articles) | --- ### Overview Members can manage their member roles with the club any time via their account. Any roles other than Supporter require moderation by the club. The Primary Webmaster is able to moderate all member requests, including requests to be a Webmaster. Webmasters can moderate all membership requests, except new Webmaster requests. Team Admins can moderate membership requests associated with the team they are an admin of. --- ### View more information on the request Step-by-step guide: - Go to your club admin dashboard - Click '**Membership**' from the left-hand menu - Click '**Requests**' from the sub-menu - Locate the member role request - Click '**View** **Membership** **Info**' - If a member has incomplete information for the role they have applied for, it will say 'Required fields missing' - View the member's information shared with the club (you can also see if the member hasn't provided all of the details required for the role(s) they have applied for) You can also approve or decline the member's role request via the member's details --- ### Moderate a member request #### Moderate a non-parent role application Step-by-step guide: - Go to your club admin dashboard - Click '**Membership**' from the left-hand menu - Click '**Requests**' from the sub-menu - Locate the member's role request - Click '**Approve**' or '**Decline**' The member will be notified automatically to confirm if their request has been approved or declined. #### Moderate a parent role application **July 2026 Update**: The processes followed by members applying for the Parent role, and the steps to moderate a Parent role application have been changed. The changes are designed to protect existing user information and ensure the club captures relevant data to make an informed decision moderating the application. Key changes: - Applicants will not apply for the Parent role of an existing member, but provide the child's details as a new member. - Applications will be reviewed by Team Admins and Webmasters to see if there is a match with an existing member to link the applicant to, create a new unregistered member record for the child, or decline the application. - Team Admins and Webmasters can also see the name of existing parents/guardians linked to the existing member record. - The processes for applying for the Parent role, and reviewing the Parent role application are the same using the Pitchero Club app and a web browser. Step-by-step guide: - Go to your club admin dashboard - Click '**Membership**' from the left-hand menu - Click '**Requests**' from the sub-menu - Locate the member's role request - Click '**Review...**' - Review the application details in the overlay against a possible existing member(s) in the club's Membership Database. There are three scenarios: - **Likely match ![Screenshot 2026-07-14 at 14.51.48](https://help.pitchero.com/hs-fs/hubfs/Screenshot%202026-07-14%20at%2014.51.48.png?width=670&height=658&name=Screenshot%202026-07-14%20at%2014.51.48.png)** - The details provided by the applicant are a *likely* match with an existing member. The match is based on at least one exact match (i.e. existing member's name and/or DOB). - Options - Click '**Link this child user**' to link the applicant to the existing member record - Click '**Create new user**' to ignore the suggested match and create an unregistered record for the member linked to the parent/guardian - Click '**Decline request**' - **Suggested match** (not deemed likely) ![](https://help.pitchero.com/hs-fs/hubfs/image-png-Jul-17-2026-02-33-59-0399-PM.png?width=1612&height=1272&name=image-png-Jul-17-2026-02-33-59-0399-PM.png) - The details provided by the applicant are a *possible* match with an existing member (based only on a portion of the information being similar (i.e. similar name or match DOB). - Options - Click '**Link this child user'** to link the applicant to the existing member record - Click '**Create new user**' to ignore the suggested match and create an unregistered record for the member linked to the parent/guardian - Click '**Decline request**' - **No match ![](https://help.pitchero.com/hs-fs/hubfs/image-png-Jul-17-2026-02-34-42-0207-PM.png?width=1618&height=886&name=image-png-Jul-17-2026-02-34-42-0207-PM.png)** - The details provided by the applicant do not match with an existing member. - Options - Click '**Create new user**' to approve the application and create an unregistered record for the member linked to the parent/guardian - Click '**Decline request**' **Please Note**: Reviewing and moderating a member's role application is really important, and the Team Admin or Webmaster should act with caution to ensure the applicant is genuine and needs the role they have applied for. --- ### Related articles Thanks for taking a look at this article, we hope that you found it useful. You may also find these related articles useful too: - [Manage member roles](https://help.pitchero.com/knowledge/manage-member-roles) - [Managing webmaster access](https://help.pitchero.com/knowledge/manage-access) - [Membership field information](https://help.pitchero.com/knowledge/membership-fields) - [Primary Webmaster access](https://help.pitchero.com/knowledge/primary-webmaster) - [Pitchero Club website](https://help.pitchero.com/knowledge/pitchero-club-website#main-content) - [Design](https://help.pitchero.com/knowledge/pitchero-club-website#design) - [Site Content](https://help.pitchero.com/knowledge/pitchero-club-website#site-content) - [Teams](https://help.pitchero.com/knowledge/pitchero-club-website#teams) - [Membership](https://help.pitchero.com/knowledge/pitchero-club-website#membership) - [Shop and Payments](https://help.pitchero.com/knowledge/pitchero-club-website#shop-and-payments) - [Match Fees](https://help.pitchero.com/knowledge/pitchero-club-website#match-fees) - [Payment Tools](https://help.pitchero.com/knowledge/pitchero-club-website#payment-tools) - [Facility Booking](https://help.pitchero.com/knowledge/pitchero-club-website#facility-booking) - [Communication](https://help.pitchero.com/knowledge/pitchero-club-website#communication) - [Packages](https://help.pitchero.com/knowledge/pitchero-club-website#packages) - [Settings](https://help.pitchero.com/knowledge/pitchero-club-website#settings) - [Domain](https://help.pitchero.com/knowledge/pitchero-club-website#domain) - [Pitchero Club app](https://help.pitchero.com/knowledge/pitchero-club-app#main-content) - [Pitchero Club app - Members](https://help.pitchero.com/knowledge/pitchero-club-app#pitchero-club-app-members) - [Pitchero Club app \> Admins](https://help.pitchero.com/knowledge/pitchero-club-app#pitchero-club-app-admins) - [Pitchero User Account](https://help.pitchero.com/knowledge/pitchero-user-account#main-content) - [Account Settings](https://help.pitchero.com/knowledge/pitchero-user-account#account-settings) - [Account Membership](https://help.pitchero.com/knowledge/pitchero-user-account#account-membership) - [Account Payments](https://help.pitchero.com/knowledge/pitchero-user-account#account-payments) - [Account Schedule](https://help.pitchero.com/knowledge/pitchero-user-account#account-schedule) - [Account Messages](https://help.pitchero.com/knowledge/pitchero-user-account#account-messages) - [Pitchero League](https://help.pitchero.com/knowledge/pitchero-league#main-content) - [Access](https://help.pitchero.com/knowledge/pitchero-league#access) - [Content](https://help.pitchero.com/knowledge/pitchero-league#content) - [Match Info](https://help.pitchero.com/knowledge/pitchero-league#match-info) - [The Fundraising Club Lottery](https://help.pitchero.com/knowledge/the-fundraising-club-lottery#main-content) - [Help For Lottery Players](https://help.pitchero.com/knowledge/the-fundraising-club-lottery#help-for-lottery-players) - [Help For Affiliate Clubs](https://help.pitchero.com/knowledge/the-fundraising-club-lottery#help-for-affiliate-clubs) [![Chill listening crop-3](https://help.pitchero.com/hs-fs/hubfs/Pitchero_Logo-Blue.png?width=118&height=24&name=Pitchero_Logo-Blue.png "Chill listening crop-3")](https://help.pitchero.com/knowledge) Pitchero Help Centre Copyright © 2026, The Pitchero Group