This article provides information on who can manage which requests and how to manage them.
View more information on the request
Approve or decline a member request
Overview
Members can manage their member roles with the club any time via their account. Any roles other than Supporter require moderation by the club.
The Primary Webmaster is able to moderate all member requests, including requests to be a Webmaster.
Webmasters can moderate all membership requests, except new Webmaster requests.
Team Admins can moderate membership requests associated with the team they are an admin of.
View more information on the request
Step-by-step guide:
- Go to your club control panel
- Click 'Membership' from the left-hand menu
- Click 'Requests' from the sub-menu
- Locate the member role request
- Click 'View Membership Info'
- View the member's information shared with the club (you can also see if the member hasn't provided all of the details required for the role(s) they have applied for)
You can also approve or decline the member's role request via the member's details
Approve or decline a member request
Step-by-step guide:
- Go to your club control panel
- Click 'Membership' from the left-hand menu
- Click 'Requests' from the sub-menu
- Locate the member's role request
- Click 'Approve' or 'Decline'
The member will be notified automatically to confirm if their request has been approved or declined.
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Contact Support
If you have any questions regarding managing member role requests, you can contact our dedicated support team via the form below. When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.