This article provides information on collecting match fee payments from players using your Pitchero Club website.
Quick links:
Manage match fees on a fixture
Allocate players with match fee variants
Mark a manually collected payment
Overview
The Match Fees feature allows Webmasters and Team Admins to request payment for a specific match fee.
When allocating players selected for a game, the admin can select a match fee variant (e.g. starter or substitute).
For more information on how Match Fees can help your club, please see the video below.
Manage match fees on a fixture
Step-by-step guide:
- Go to your club control panel
- Click 'Teams' from the left-hand menu
- Click on a team from the sub-menu
- Locate a fixture and click 'Match Centre'
- Click 'Match Fees'
- Click 'Use Team Selection' to use the existing team selected for the game or click 'Players' to select existing players without creating a team selection
Allocate players with match fee variants
Step-by-step guide:
- Go to your club control panel
- Click 'Teams' from the left-hand menu
- Click on a team from the sub-menu
- Locate a fixture and click 'Match Centre'
- Click 'Match Fees'
- Click on a player's name
- Select a match fees option (e.g. 'Starter' or 'Substitute' in the side-bar)
Prompt players for payment
When you first set up your Match Fees you will then send a notification to all those members to inform them they have a Match Fee to pay, if however, you need to prompt your players you can do so via the Match Fees page.
Step-by-step guide:
- Go to your club control panel
- Click 'Teams' from the left-hand menu
- Click on a team from the sub-menu
- Locate a fixture and click 'Match Centre'
- Click 'Match Fees'
- Review the players selected and amounts requested
- Click 'Send' to request payment from players selected
Track who has paid
Step-by-step guide:
- Go to your club control panel
- Click 'Teams' from the left-hand menu
- Click on a team from the sub-menu
- Locate a fixture and click 'Match Centre'
- Click 'Match Fees'
- View the match fee payment for each player selected
- If a player has yet to pay, click on their name
- Click 'Request' to prompt the player for payment again
Mark a manually collected payment
Step-by-step guide:
- Go to your club control panel
- Click 'Teams' from the left-hand menu
- Click on a team from the sub-menu
- Locate a fixture and click 'Match Centre'
- Click 'Match Fees'
- Click on the player's name
- Click 'Paid cash'
- Click 'Confirm'
It is not possible to remove a payment once it has been 'Paid'. Please ensure you only manually update members who have paid outside of Pitchero.
Remove a Match Fee
If you have assigned a member by accident (e.g. they didn't play) you can easily remove these from the match fees page.
Step-by-step guide:
- Go to your club control panel
- Click 'Teams' from the left-hand menu
- Click on a team from the sub-menu
- Locate a fixture and click 'Match Centre'
- Click 'Match Fees'
- Click on the player's name
- Click 'Delete'
- Click 'Confirm'
It is not possible to remove a fee once this has been paid, either by Cash or Stripe.
Related articles
Thanks for taking a look at this article, we hope that you found it useful.
You may also find these related articles useful too:
- Set up match fees
- Collect match fees in the Manager app
- Pay match fees in the Club app
- Pay match fees in the web account
- Match fee transactions
- Match fee assignments
Contact support
If you have any questions regarding using match fees on your Pitchero Club website, you can contact our dedicated support team via the form below.
When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.