Pay match fees in the Club app
This article provides information on how players/parents pay for match fees using the Pitchero Club app.
Quick links:
Overview
The Match Fees feature allows players/parents to pay for match fees on the move and contactless.
Players/parents can pay for a single match fee, or pay multiple fees at once.
Pay for a single match fee
Step-by-step guide:
- Load the Pitchero Club app on your iOS or Android device
- View the total match fees unpaid on the Overview screen
- Tap 'View'
- Tap on the specific match fee you wish to pay for
- Tap 'Pay by card' or 'ApplePay' at the bottom of the screen
- Enter/check your card details
- Tap 'Pay'
- The screen will reload automatically to confirm the payment has been completed
Please note:
If you have any questions the match fee you have been asked to pay (e.g. the fee isn't correct), you should contact the Team Admin at the club directly via your Pitchero account messages.
Pay for multiple match fees
Step-by-step guide:
- Load the Pitchero Club app on your iOS or Android device
- View the total match fees unpaid on the Overview screen
- Tap 'View'
- View the list of outstanding match fees due
- Tap 'Pay by card' or 'ApplePay' at the bottom of the screen
- Enter/check your card details
- Tap 'Pay'
- The screen will reload automatically to confirm the payment has been completed
Please note:
If you have any questions the match fee you have been asked to pay (e.g. the fee isn't correct), you should contact the Team Admin at the club directly via your Pitchero account messages.
Troubleshooting
This section covers common troubleshooting queries:
- A payment references 'Boston United FC' on Apple Pay transaction reporting.
- Over the summer (2026), we became aware that payment completed by users via Apple Pay referenced 'Boston United FC' rather than the club's name in Apple Pay's transaction reporting.
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- The issue was resolved by Apple on 12th October 2026. The payment should reference the club name/domain in the merchant name field in the user's Apple Pay transaction reporting.
- If a completed payment via Apple Pay after this date has the incorrect merchant name, please contact our Support Team directly for further assistance.
- For payments completed before 12th October 2026, the user can report the incorrect merchant name directly to Apple. This should correct the instance in the user's Apple Pay transaction reporting. Following the steps provided below:
- Go to the Settings area on your iOS device
- Tap 'Wallet & Apple Pay'
- In the Payment Cards section, tap the card used to make payment
- Tap 'Transactions'
- Tap on the payment labelled 'Boston United FC'
- Tap 'Report Incorrect Merchant Info'
- Tap 'Merchant Name'
- Tap the tick icon in the top right corner of the screen
- The issue was resolved by Apple on 12th October 2026. The payment should reference the club name/domain in the merchant name field in the user's Apple Pay transaction reporting.
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