This article explains how you can contact the Pitchero support team to get more assistance.
Quick links:
| What information to include in a support ticket | Contact support |
| Using the Help Centre | Book a demo call |
What information to include in a support ticket
Help us to help you. So that we can fully understand your enquiry and provide you with the best advice as quickly as possible, please provide us with as much relevant information regarding your enquiry.
For example, see the criteria below.
If your query is regarding one of the apps, please provide us with:
- A clear description of the potential problem you are encountering
- Which app you are using (Pitchero Manager app, or Pitchero Club app)
- The version of the app you are using
- The device and operating system you are using
- A screenshot or screen recording of the potential problem you are encountering
If your query is regarding your website, please provide us with:
- A clear description of the potential problem you are encountering
- A link to any pages related to the query
- A screenshot or screen recording of the potential problem you are encountering
Using the Help Centre
The majority of questions can be answered in our Help Centre. Navigate to the specific area related to your enquiry or use the search box at the top of the page.
A contact form to raise a support ticket is available at the bottom of most help centre articles.
Contact support
If you have any questions regarding your Pitchero account, website or app, you can contact our dedicated support team via the form below.
When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.
Book a demo call with an Account Manager
Your club may have a dedicated Account Manager. You can book a demo call at a time that suits you using the booking link.