This article provides information on viewing paid and unpaid match fees using the player report on your Pitchero Club website.
Quick links:
| Overview | Sending payment request reminders |
| Using the Player Report tool | Troubleshooting |
| Using filters on the Player Report page | |
| Sorting by columns on the Player Report page | Contact support |
Overview
Match Fees is a dedicated feature allowing Webmasters and Team Admins to easily collect match fee payments from members via fixtures added to Pitchero.
The Player Report page within the Match Fees section of the club admin dashboard gives Webmasters more advanced information on paid and unpaid match fee assignments on a player-by-player basis.
Using the data and the filters available, the club can easily identify specific players and teams with completed or outstanding match fee payments owed.
Using the Player Report tool
Step-by-step guide:
- Go to your Pitchero club admin dashboard
- Click 'Match Fees' from the left-hand menu
- Click 'Dashboard' from the sub-menu
- The latest 5 fixtures are shown on the Dashboard page.
- Click 'Player Report' on the centre of the page to view a full drill-down of fees by players
Using filters on the Player Report page
Step-by-step guide:
- Go to your Pitchero club admin dashboard
- Click 'Match Fees' from the left-hand menu
- Click 'Dashboard' from the sub-menu
- Click 'Player Report' on the centre of the page to view a full drill-down of fees by players
- Click 'Filters' towards the top of the page
- Choose a filter(s)
- Date of payment(s)
- Team(s)
- Percentage of match fee payments completed for a fixture
- Status (up-to-date with payments or missing payments)
- Click 'Apply filters'
Top tip:
You can also search by the player's name on the Player Report page to narrow down the information shown on the page.
Sorting by columns on the Player Report page
Step-by-step guide:
- Go to your Pitchero club admin dashboard
- Click 'Match Fees' from the left-hand menu
- Click 'Dashboard' from the sub-menu
- Click 'Player Report' on the centre of the page to view a full drill-down of fees by players
- Click on the column name to sort the data (ascending or descending)
- Player's name alphabetically
- Total number of match fee assignments
- Total number of paid match fee assignments
- Total number of unpaid match fee assignments
- Total paid percentage
- Status of player (up-to-date or missing payments)
- Total revenue of paid match fee assignments
Top tip:
Sorting the information by different columns works great alongside applying filters to the match fee player report data, allowing Webmasters to tailor the information as desired.
Sending payment request reminders
Step-by-step guide:
- Go to your Pitchero club admin dashboard
- Click 'Match Fees' from the left-hand menu
- Click 'Dashboard' from the sub-menu
- Click 'Player Report' on the centre of the page to view a full drill-down of fees by fixture
- Click a player's name with missing payments
- Click 'Request Payment'
A payment request prompt (via push notification and/or email) will be sent to the member to complete the payment to the club using the Pitchero Club app or a web browser.
Top tip:
If a member has multiple missing payments, there are two options:
- The club can send a payment request for one of the payments. When the member opens the prompt, they will see all match fee payments they have outstanding, with the option to pay them all at once or pay one individually.
- The club can send a payment request for each missing payment one after another. The member will receive a payment request for each individual outstanding payment.
- As in point 1, the member will only need to interact with one of the payment requests in order to see all match fee payments they have outstanding.
Troubleshooting
This section covers common troubleshooting queries:
- Unable to access the Match Fees area of the club admin dashboard
- In order to access the section, you need to have the Webmaster role with access to the Match Fees section. Team Admins are not able to access this section without also having the Webmaster role with access to the section.
- If you have the Webmaster role with access to the Match Fees section, check that you are logged into the correct account on Pitchero. You can also try reloading the page in your browser, using a different browser, device or network connection.
- All match fee payments have been collected but it doesn't show as 100%
- Check if one or more of the match fee payments collected on the fixture has been partially refunded. If so, the percentage will not show as 100% because the amount collected is lower than the amount expected.
Related articles
Thanks for taking a look at this article, we hope you found it useful.
You may also find these related articles of interest too:
- Set up match fees
- Collect match fees in the club admin dashboard
- Collect match fees in the Pitchero Manager app
- Match fee assignments
- Match fees fixture report
Contact support
If you have any questions regarding using match fees on your Pitchero Club website, you can contact our dedicated support team via the form below.
When contacting support, it's important that you provide as much relevant information (including steps taken, links, and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.