Payment providers

This article provides information on managing payment provider on your Pitchero Club website.

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Pitchero works with two payment providers, GoCardless and Stripe which allow clubs to collect payments from members.

The club is not limited to the number of payment provider accounts in the club control panel. You can create different accounts for different uses (e.g. membership, tours, merchandise sales).

To start collecting payments through the website and Club app, the club needs to register at least one payment provider account.

For clubs outside of the U.K, if you are unable to add a new payment provider account, please check whether your country and currency is supported via

Add a new payment provider account

Step-by-step guide:

  • Go to your club control panel
  • Click 'Payment Tools' from the left-hand menu
  • Click 'Payment providers' from the sub-menu
  • Choose the payment provider (Stripe or GoCardless) and click the green 'Free to set up' button
  • Register an account with the payment provider
  • The new payment provider account will be added to the Payment Providers page in the club control panel

Clubs can create as many payment provider accounts as needed. For clubs looking to add a new payment provider account, click 'Add provider' on the Payment Providers page.

What are the transaction fees for collecting payments online?

The transaction fees are based on a number of different factors:

  • Your club's website package
  • The payment provider
  • The country your club is in

Pitchero's transaction fee:

Free 2.9%
Elite 1.9%
Ultimate 0.9%

Payment provider fees (based in the U.K.):

Stripe 1.4% + 20p
GoCardless 1% + 20p (max: £4)

For more information, visit the Payment Tools area of your club control panel.

Using the fee calculator

Step-by-step guide:

  • Go to your club control panel
  • Click 'Payment Tools' from the left-hand menu
  • Click 'Payment providers' from the sub-menu
  • Click 'Fee calculator' or scroll to the bottom of the page
  • Enter the payment details
    • Amount (for a single purchase)
    • Payment provider (GoCardless or Stripe)
    • Club's website package (Free, Elite, or Ultimate)

The page will automatically update with a calculation showing a breakdown of how much the club will receive from the payment, and the Pitchero application and payment provider fees.

Top tip:

If the club is a registered charity or non-profit organisation, the club will receive a 25% discount on GoCardless payment provider fees. For more information click here, or contact GoCardless directly.


Apple & Google Pay

Clubs collecting payments with Stripe are able to use Apple & Google Pay. This provides another option for members to use when paying for a product via the website. 

No further setup is needed for the club as we automatically enrol you for this feature. 

Apple pay is not yet supported on the Pitchero Club app, we will be introducing this in the near future. 

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Contact support

If you have any questions regarding payment providers, you can contact our dedicated support team via the form below.

When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.