Payment providers

This article provides information on managing payment provider on your Pitchero Club website.

Quick links:

Overview

Add a new payment provider account

What are the transaction fees for collecting payments online?

Enable Apple Pay

Overview

Pitchero works with two payment providers, GoCardless and Stripe which allow clubs to collect payments from members.

The club is not limited to the number of payment provider accounts in the club control panel. You can create different accounts for different uses (e.g. membership, tours, merchandise sales).

To start collecting payments through the website and Club app, the club needs to register at least one payment provider account.

For clubs outside of the U.K, if you are unable to add a new payment provider account, please check whether your country and currency is supported via https://stripe.com/global

Add a new payment provider account

Step-by-step guide:

  • Go to your club control panel
  • Click 'Shop and payments' from the left-hand menu
  • Click 'Payment Providers' from the sub-menu
  • Click the green 'Add a new payment provider' button on the right-hand side of the page
  • In the overlay, click 'Add payment provider'
  • Register an account with the payment provider
  • The new payment provider account will be added to the Payment Providers page in the club control panel

What are the transaction fees for collecting payments online?

The transaction fees are based on a number of different factors:

  • Your club's website package
  • The payment provider
  • The country your club is in

Pitchero's transaction fee:

Free 2.9%
Elite 1.9%
Ultimate 0.9%

Payment provider fees (based in the U.K.):

Stripe 1.4% + 20p
GoCardless 1% + 20p (max: £4)

For more information, visit the Shop and payments area of your club control panel.

Enable Apple Pay

Club collecting payments with Stripe can enable Apple Pay. This provides another option for members to use when paying for a product via the website or Club app.

Step-by-step guide:

  • Go to your club control panel
  • Click 'Shop and payments' from the left-hand menu
  • Click 'Payment Providers' from the sub-menu
  • Locate the Stripe account you wish to enable Apple Pay for
  • Click 'Enable Apple Pay'
  • In the overlay, click 'Stripe account'
  • Login to the Stripe account
  • Click 'View Apple's Terms of Service'
  • Read the Terms of Service
  • Click 'Accept' (the Pitchero domain should be listed)
  • Return to the Payment Providers page in your club control panel
  • Toggle Apple Pay to enabled

Members with Apple Pay enabled on their iPhone should then see an option to by Apple Pay as they checkout via the website or Club app on their iPhone.