Payment providers

This article provides information on managing payment provider on your Pitchero Club website.

Quick links:

Overview	Add a new payment provider account
Stripe Connect Express	Related articles
GoCardless	Contact support

Overview

Pitchero works with two payment providers, Stripe and GoCardless, which allow clubs to collect payments from members.

The club can connect multiple payment providers to the club website across multiple bank accounts. For example; senior teams can use one payment provider, junior teams another payment provider, and fundraising or tour money could be managed via another payment provider. All payment provider accounts can use the same or separate bank accounts. There is no limit to providers or bank accounts.

To start collecting payments through the website and the Pitchero Club app, the club needs to register at least one payment provider account.

For more information on creating a new payment provider account, click here.

For information on transaction fees, please see the links below:

Stripe Connect Express

Stripe Connect Express is the most popular payment provider and is recommended by Pitchero. Stripe Connect Express allows clubs to process Credit and Debit card payments and works with Apple Pay and Android Pay.

The key features include:

Secure payment handling
Collect one-off and recurring payments from members
Available for Shop and Payments, and Match Fees
Apple Pay and Google Pay supported

What to expect with a Stripe Connect Express account:

The account requires a minimum balance of £100 for refunds and disputes.
The minimum payout amount is £10.00.
Payments collected from members can take up to 7 to be processed by Stripe.
Payouts are scheduled during the week subject to processing volume:
- Pro package - Monday, Wednesday, and Friday
- Standard package - Monday for clubs

Stripe may delay the first payout while the account is checked as a possible high-risk. Subsequent payouts should be transferred to the club as expected. For more information, see Stripe's related article here.

GoCardless

GoCardless offer the lowest rates for clubs that are charities and VAT registered. GoCardless uses Instant Bank Payments (IBP) and Direct Debits to collect payments. This avoids using the Credit and Debit card network. However, GoCardless cannot be used with Apple Pay or Android Pay, and is not available for Match Fees.

The key features include:

Secure payment handling
Discounted transaction fee for registered charities
Collect one-off and recurring payments from members
Available for Shop and Payments

Add a new payment provider account

Step-by-step guide:

Go to your club admin dashboard
Click 'Payment Tools' from the left-hand menu
Click 'Payment providers' from the sub-menu
Choose the payment provider (Stripe or GoCardless) and click the green 'Next' button
Register an account with the payment provider
The new payment provider account will be added to the Payment Providers page in the club admin dashboard

Clubs can create as many payment provider accounts as needed. For clubs looking to add a new payment provider account, click 'Add provider' on the Payment Providers page.

Thanks for taking a look at this article, we hope that you found it useful.

You may also find these related articles useful too:

Contact support

If you have any questions regarding payment providers, you can contact our dedicated support team via the form below.

When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.