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Payment providers

This article provides information on managing payment provider on your Pitchero Club website.

Quick links:

Overview Add a new payment provider account
Stripe Connect Express Troubleshooting
GoCardless Related article

 

Overview

Pitchero works with two payment providers, Stripe and GoCardless, which allow clubs to collect payments from members.

The club can connect multiple payment providers to the club website across multiple bank accounts. For example; senior teams can use one payment provider, junior teams another payment provider, and fundraising or tour money could be managed via another payment provider. All payment provider accounts can use the same or separate bank accounts. There is no limit to providers or bank accounts.

To start collecting payments through the website and the Pitchero Club app, the club needs to register at least one payment provider account.

For more information on creating a new payment provider account, click here.

For information on transaction fees, please see the links below:

 

Stripe Connect Express

Stripe Connect Express is the most popular payment provider and is recommended by Pitchero. Stripe Connect Express allows clubs to process Credit and Debit card payments and works with Apple Pay and Android Pay. 

The key features include:

  • Secure payment handling
  • Collect one-off and recurring payments from members
  • Available for Shop and Payments, and Match Fees
  • Apple Pay and Google Pay supported

What to expect with a Stripe Connect Express account:

  • The account requires a minimum balance of £100 for refunds and disputes.
  • The minimum payout amount is £10.00.
  • Payments collected from members can take up to 7 to be processed by Stripe.
  • Payouts are scheduled during the week subject to processing volume:
    • Pro package - Monday, Wednesday, and Friday
    • Standard package - Monday for clubs
  • Stripe may delay the first payout while the account is checked as a possible high-risk. Subsequent payouts should be transferred to the club as expected. For more information, see Stripe's related article here.

 

GoCardless

GoCardless offer the lowest rates for clubs that are charities and VAT registered. GoCardless uses Instant Bank Payments (IBP) and Direct Debits to collect payments. This avoids using the Credit and Debit card network. However, GoCardless cannot be used with Apple Pay or Android Pay, and is not available for Match Fees.

The key features include:

  • Secure payment handling
  • Discounted transaction fee for registered charities
  • Collect one-off and recurring payments from members
  • Available for Shop and Payments

 

Add a new payment provider account

December 2025 update:

Creating a new payment provider account via the club admin dashboard has been paused until Monday 5th January 2026. We apologise for any inconvenience.

Clubs with an existing payment provider account connected to Pitchero may continue to collect and receive payments to that account(s) during this period as normal.

Step-by-step guide:

  • Go to your club admin dashboard
  • Click 'Payment Tools' from the left-hand menu
  • Click 'Payment providers' from the sub-menu
  • Choose the payment provider (Stripe or GoCardless) and click the green 'Next' button
  • Register an account with the payment provider
  • The new payment provider account will be added to the Payment Providers page in the club admin dashboard

Clubs can create as many payment provider accounts as needed. For clubs looking to add a new payment provider account, click 'Add provider' on the Payment Providers page.

 

Troubleshooting

This section covers common troubleshooting queries:

  • Stripe require a company number that our club doesn't have.
    • The payment provider may require information related to the type of account selected as part of the registration process.
    • If you're asked to provide your company number, it's likely that you selected a company account. 
    • Lots of sports organisations choose 'Individual' or 'Sole Trader' as the account type. The information required by Stripe will then likely relate to individuals, not a company.
  • The Stripe Connect Express account shows as 'Pending' or 'Pending Approval'
    • Pending
      • The Webmaster has started the steps of creating the Stripe Connect Express account but hasn't completed all required steps with Stripe.
      • The Webmaster can return to Stripe to complete the required actions to get the account up and running.
    • Pending Approval
      • Every Stripe Connect Express account created requires approval by Pitchero staff before it can be used to collect and receive payments. This is a fraud-prevention step.
      • The club's new payment provider account should be enabled soon after it has been created. Please contact our Support Team for further assistance.
  • How to close a payment provider account
    • The cannot directly close a payment provider account via the Pitchero club admin dashboard. The club would need to complete the required actions in their Stripe or GoCardless account, or contact GoCardless/Stripe directly for assistance.
    • Once a payment provider account has been closed:
      • The club cannot collect and receive payments to that account via Pitchero and the payment provider. 
      • The account would show as 'Disabled' on the Payment Providers page in the club admin dashboard.
    • If the club doesn't wish to close the payment provider account, but wishes to stop collecting payments to that account, the club rename the account on the Payment Providers page (e.g. to 'Not In Use'). This should make it clear to all Webmasters creating and managing products.

 

 

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