This article covers how you can submit a package cancellation request.
Quick links:
Submit a package cancellation request
Overview
We're sorry to hear you wish to cancel your club's website package subscription.
If your club has encountered an issue using the system, please contact us directly so we can attempt to resolve the issue for you.
All package subscriptions are subject to a 7 day notice period in order to be cancelled.
If your cancellation request is received within 7 days of your next renewal payment date, your club's subscription may renew and you may be charged the normal amount.
Package cancellations are processed with immediate effect with the club placed on the Free package immediately. Any remaining time on the package will be lost.
This also means the club will lose access to the premium features of the package (such as domain name, club colours and unlimited teams) immediately too.
Submit a package cancellation request
All package cancellation requests need to be made in writing directly to Pitchero by:
- Email on support@pitchero.com with the following information
- By post to the address of our Pitchero Leeds (HQ) which can be found here
Please note:
Payments for your club's website package subscription are processed automatically as per the billing terms agreed upon activating the package.
The club will not be issued with a refund for any time remaining on the package.
Contact Support
If you have any questions regarding how to cancel your club's website package subscription, you can contact our dedicated support team via the form below.
When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.