Manage package subscription

This article covers the package subscriptions that Pitchero offers as well as how to upgrade, downgrade and cancel.

Quick links:

Overview (of package tiers and where to upgrade)

Upgrade package

Downgrade package

Pro-rata agreement

Cancel package subscription 

Overview (of package tiers and where to upgrade)

Sign up for free or start a 30 day free trial with the Elite (£20/month) or Ultimate (£80/month) package.

There are core features that all packages include: Club website, Club app, Manager app, Video, Membership and Payments and Retail. See a full comparison between packages.

The Free package is limited to 3 teams, offers membership management, has online payments to buy and sell products and a Pitchero transaction fee of 2.9% (plus payment provider fee).

The Elite package has unlimited teams, a custom domain name with 5 email accounts, membership support from an expert to manage your database, no side or full-page advertising, Logo refresh and a Pitchero transaction fee of 1.9% (plus payment provider fee)

 

The Ultimate package has unlimited teams, a custom domain name with 10 email accounts, membership support from an expert to manage your database, no third-party advertising or sponsored content, logo refresh and a Pitchero transaction fee of 0.9% (plus payment provider fee)

Upgrade package

Step-by-step guide:

  • Go to your club control panel
  • Click 'Upgrades and Invoices' in the left-hand menu
  • Click 'Choose package' next to either Elite or Ultimate
  • The default payment option is payment by credit card (Stripe), click 'Pay by Direct Debit' (via GoCardless) if that is the preferred option
  • Choose annual or monthly payment and fill in your card details
  • Tick 'I have read and agree to the Terms of Service
  • Click 'Upgrade package'

Speak to your Account Manager about growing your club with Pitchero by calling 0113 292 6070 and selecting option 3.

Downgrade package

Step-by-step guide:

  • Go to your club control panel
  • Click 'Upgrades and Invoices' in the left-hand menu
  • Click 'Choose package' next to Elite

You cannot downgrade from a paid package (Elite or Ultimate) to Free. In this scenario, you must cancel your package with Pitchero.

Pro-rata agreement

You can switch paid plans at any time between Elite and Ultimate or vice-versa.

When upgrading or downgrading, you will receive either a prorated charge or credit, depending on the cost of the new plan.

If you're paying with a credit card via Stripe, you can upgrade and downgrade between different (paying) package tiers - the pro rata system will account for the remaining time and only charge (or credit) you the difference.

Example: A club moves from Elite to Ultimate with 6 months left. Rather than changing the billing date, Pitchero will charge an adjustment fee to take a club up to the cost of an Ultimate package, until the next billing date - so a club isn't out of pocket.