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      Invoices and method of payment

      This article covers how to download invoices, view when the next payment is due, replace a bank card or change method of payment and learn more of our security policy.

      Quick links:

      Download invoices Change the method of payment
      View when the next payment is due Security
      Replace the bank card Related articles
        Contact Support

      Download invoices

      Step-by-step guide:

      • Go to your club admin dashboard
      • Click 'Manage Package' in the left-hand menu
      • Click 'Invoices / Receipts'
      • Click 'Download PDF' to the right of the payment you wish to see the invoice for

      View when the next payment is due

      Step-by-step guide:

      • Go to your club admin dashboard
      • Click 'Manage Package' in the left-hand menu
      • Click 'Invoices / Receipts'

      You can see the date when your club's next website package payment is due to be taken automatically from the existing payment method.

      Replace the bank card

      Step-by-step guide:

      • Go to your club admin dashboard
      • Click 'Manage Package' in the left-hand menu
      • Click 'Payment Method'
      • Enter the new card details and click 'Add card'
      • View the old card details and click 'Remove'

      Change the method of payment

      There are two methods of paying for your club's website package subscription:

      • Debit or Credit Card (via Stripe)
      • Direct Debit (via GoCardless)

      If your club wishes to change its method of payment for the package, please contact our Support Team directly on support@pitchero.com.

      Top tip:

      To ensure your club is not charged twice in the same billing period, we advise the club to wait until closer to when its next payment is due before changing the method of payment (i.e. bank card to Direct Debit or vice versa).

      Security

      We, Pitchero, do not store or directly handle any of your bank or card details, nor do they pass through the Pitchero servers.

      Instead, we use trusted payment providers, Stripe and GoCardless, to securely handle your data.

      For more information regards their security protocols, please see the links below:

      Separately, you can view Pitchero's Terms of Service here.

      Related articles

      Thanks for taking a look at this article, we hope that you found it useful.

      You may also find these related articles useful too:

      Contact Support

      If you have any questions regarding invoices and your club's website package features or subscription, you can contact our dedicated support team via the form below.

      When contacting support, it's important that you provide as much relevant information (including steps taken, links, and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.