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      Invoices and method of payment

      This article covers how to download invoices, view when the next payment is due, replace a bank card or change method of payment and learn more of our security policy.

      Quick links:

      Download invoices Security
      View when the next payment is due Related articles
      Replace the bank card Contact Support
      Change the method of payment  

      Download invoices

      Step-by-step guide:

      • Go to your club admin dashboard
      • Click 'Manage Package' in the left-hand menu
      • Click 'Invoices / Receipts'
      • Click 'Download PDF' on the invoice row

      View when the next payment is due

      Step-by-step guide:

      • Go to your club admin dashboard
      • Click 'Manage Package' in the left-hand menu
      • Click 'Invoices / Receipts'

      You can see the date when your club's next website package payment is due to be taken automatically from the existing payment method.

      Replace the bank card

      If the club is paying by bank card for the website package, a Webmaster with access the Packages section can view/update the card details for future payments via the Payment Methods page.

      Step-by-step guide:

      • Go to your club admin dashboard
      • Click 'Manage Package' in the left-hand menu
      • Click 'Payment Method'
      • Enter the new card details and click 'Add card'
      • View the old card details and click 'Remove'

      Tip:

      If the club is paying by Direct Debit (via GoCardless) for the website package, the club cannot update the payment method details via Pitchero. Instead, the club would need to contact GoCardless directly.

      The club may need to reference the following details when contacting GoCardless:

      • The email address of the GoCardless customer record
      • The date and value of the last payment
      • Details of the existing payment method (e.g. banking provider)

      Change the method of payment

      There are two methods of paying for your club's website package subscription:

      • Debit or Credit Card (via Stripe)
      • Direct Debit (via GoCardless)

      If your club wishes to change its method of payment for the package, please contact our Support Team directly on support@pitchero.com.

      Ttip:

      To ensure your club is not charged twice in the same billing period, we advise the club to wait until closer to when its next payment is due before changing the method of payment (i.e. bank card to Direct Debit or vice versa).

      Security

      We, Pitchero, do not store or directly handle any of your bank or card details, nor are the detailed passed through the Pitchero servers.

      Instead, we use trusted payment providers, Stripe and GoCardless, to securely handle your data.

      For more information regards their security protocols, please see the links below:

      Separately, you can view Pitchero's Terms of Service here.

      Related articles

      Thanks for taking a look at this article, we hope that you found it useful.

      You may also find these related articles useful too:

      Contact Support

      If you have any questions regarding invoices and your club's website package features or subscription, you can contact our dedicated support team via the form below.

      When contacting support, it's important that you provide as much relevant information (including steps taken, links, and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.