Manage who can purchase the product

This article explains how the club manages who can buy products in Shop and payments.

Quick links:

Overview	Related articles
Change the product status	Contact Support
Archive a product

Overview

By default, all products are created with a status of 'all members can purchase'.

If a member has been assigned to the product, this will display prominently to the member on the Shop page of the website and in the Payments area of the member's account.

There are three products statuses:

All members can purchase - the product can be purchased by any member

Only assigned members can purchase - the product can only be purchased by members assigned to the product

Unavailable to purchase - the product cannot be purchased by any member

Change the product status

Step-by-step guide:

Go to your club admin dashboard
Click 'Shop and payments' from the left-hand menu
Click 'Products' from the sub-menu
Click on the product name
Click on the current product status
In the side-bar, select the new status
Click 'Save changes'

Archive a product

We encourage clubs to create new products each season (e.g. for membership products) if the club is collecting one-off and/or instalment payments. If the club is collecting ongoing subscription payments, we advise the club to continue using the same product.

The club can archive a product that is no longer in use. This doesn't remove the product from Pitchero completely, but removes it from the immediate view on the Products page in Shop and Payments.

An archived product can no longer be purchased by a member. Archiving a product does not cancel any subscriptions associated with assignments for the product. A member's subscription can be cancelled separately following this guide.

Step-by-step guide:

Go to your club admin dashboard
Click 'Shop and payments' from the left-hand menu
Click 'Products' from the sub-menu
Locate the product and click the options icon on the right-hand side of the page
Click 'Archive product'

Tip:

Webmasters can still track payments for an archived product via the club admin dashboard. On the Products page, filter to include archived products.
The product can be unarchived. For the point above, then click on the options menu for the product (three vertical dots) and click "Unarchive product".

Please note:

Archiving a product in Shop and Payments prevents new purchases of the product, but it does not cancel an existing member's subscription for the product.
If the club no longer wishes to collect any payments for the product, the club would need to cancel the member's subscription individually by following this guide.

Thanks for taking a look at this article, we hope that you found it useful.

You may also find these related articles useful too:

Contact Support

If you have any questions regarding how to manage who can purchase the product, you can contact our dedicated support team via the form below.

When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.