Update an existing product

This article covers how you can update an existing Shop and payments product, including the price, image & description.

Overview	Update the price of a product subscription
Edit a product	Related articles
Daily product purchase reports	Contact support

Overview

Once you have created a product in, Webmasters with access to Shop and payments can change any of the product details in the club control panel before a member has purchased the product.

Once the product has been purchased by a member, you can update some of the details (e.g. product name, description and image).

Edit a product

Step-by-step guide:

Go to your club control panel
Click 'Shop and payments' from the left-hand menu
Click 'Products' from the sub-menu
Click on the product name
Click 'Edit product'

Top tip:

Clubs can also create new product variants (e.g. replace an early bird membership offer with the full price product variant) in the club control panel.

On the Edit Product page, click 'Add another payment option'.

Daily product purchase reports

Webmasters with access to the Shop and payments area of the club admin dashboard can view products and manage payments collected online from members. But, rather than checking this on a daily basis in Pitchero, we can send a digest email every day confirming new purchases.

In order to receive the email, the member needs to have the Webmaster role with access to the Shop and payments area (so it's aligned with the persons that are able to check payments in the club admin dashboard).

The club can include any/all products within the Shop and payments area to be included in the email report.

Step-by-step guide to selecting an existing product to be included in the daily purchase report email:

Go to your club admin dashboard
Click 'Shop and payments' from the left-hand menu
Click 'Products' from the sub-menu
Click on the product name
Click 'Edit product'
Tick the 'Include this product on the Club Shop daily report' option
A message should appear at the bottom of the screen to confirm the change

Please note:

Should the club wish to remove a product(s) from the daily purchase report email, complete the same steps as described above but deselect the option rather than select it.

Update the price of a product subscription

Step-by-step guide:

Go to your club control panel
Click 'Shop and payments' from the left-hand menu
Click 'Products' from the sub-menu
Click on the product name
Click 'Edit product'
Click the three dots of the product variant price under the payment options
Click 'Edit'
Enter the new price
Click 'Update'

Members with an active subscription for this product will be notified of the price change, and the new subscription payment amount will take effect on the member's next payment date.

Please note:

The price of the product can only be changed on subscription-based products.

After the product has been purchased by a member, the price cannot be changed on a one-off or instalment-based products. Instead, the club would need to create a new product variant for the new price.

Thanks for taking a look at this article, we hope that you found it useful.

You may also find these related articles useful too:

Contact support

If you have any questions regarding using match fees on your Pitchero Club website, you can contact our dedicated support team via the form below.

When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.