Teams and sections

Quick links:

Overview

Create and manage all of your club's teams on Pitchero. Teams are allocated to specific sections of the club which helps to see and understand them in one place.

The club can manage up to 4 team sections on Pitchero at any one time. By default, these are listed as the following (though they can be re-ordered and renamed via the club admin dashboard):

• Senior
• Junior
• Mini
• Ladies

Add a team

Step-by-step guide:

• Go to the club admin dashboard
• Click 'Teams' from the left-hand menu, then click 'Dashboard' in the sub-menu
• Click 'Organise' towards the top of the page
• Find the section to add the team to and click the grey 'Add team' button on the right-hand side of the page
• Enter the team name and click the green 'Add' button on the right-hand side of the page 

The team will be added to the team section and can be re-ordered on the page (to reflect the order the club wishes to show the team on the website and mobile app.

Re-order team sections

Step-by-step guide:

• Go to the club admin dashboard
• Click 'Teams' from the left-hand menu, then click 'Dashboard' in the sub-menu
• Click 'Organise' in the top of the page
• Drag and drop the order of team sections on the page
  • Collapsing the team section(s) showing the teams in the section may help

The order of team sections is updated on the page

Rename team sections

Step-by-step guide:

• Go to the club admin dashboard
• Click 'Teams' from the left-hand menu, then click 'Dashboard' in the sub-menu
• Click 'Organise' towards the top of the page
• Click the pencil icon next to the team section name
• Enter the new section name and click the green 'Save' button

Re-order teams

Step-by-step guide:

• Go to the club admin dashboard
• Click 'Teams' from the left-hand menu, then click 'Dashboard' in the sub-menu
• Click 'Organise' towards the top of the page
• Drag and drop the order teams within the section on the page

The order of teams is updated on the page

Manage active and hidden teams

There are three team statuses on Pitchero which are based on the club's settings and current package:

• Showing - the team shows on the club's website and mobile app, and is available to manage on Pitchero and receive role applications from members
• Hidden from your website - the team doesn't show on the club's website and mobile app, but is listed in the club admin dashboard ready to be set as showing in the future.

Manage additional teams

Clubs on the Standard package can run up to 20 teams at no extra cost.

If the club has more than 20 active teams, the club will need to pay a Team Add-On fee of £2.50 per month per additional team (beyond the 20 includes as part of the Standard package).

The Team Add-On fee is billed on the 1st of the month covering the highest additional number of teams used in the previous month.

Increase the number of additional teams

Step-by-step guide:

• Go to the club admin dashboard
• Click 'Teams' from the left-hand menu, then click 'Dashboard' in the sub-menu
• Click the green 'Manage extra teams' button towards the top right corner of the page
• In the side bar, enter the number of additional teams the club needs (beyond the 20 included with the Standard package) and click the green 'Add X extra team(s) for £X per month' button
• A validation box will appear confirming the action. Click the green 'Yes, add X extra team(s)' button

A subscription will be created/updated with the club's existing payment method for the Team Add-On fee from the start of the next month.

If the club has a team restricted due to needing a Team Add-On, these will become active teams showing on the website automatically once the Team Add-On is purchased.

If the club has 4 restricted teams, but the club has chosen only 3 additional teams, the top 3 highest ranked restricted teams will become active teams on Pitchero. The club can increase the number additional teams from 3 to 4 to run that too.

Decrease the number of additional teams

Step-by-step guide:

• Go to the club admin dashboard
• Click 'Teams' from the left-hand menu, then click 'Dashboard' in the sub-menu

Remove a team

Step-by-step guide:

• Go to the club admin dashboard
• Click 'Teams' from the left-hand menu, then click the team name from the sub-menu
• Click 'Settings' towards the centre of the screen
• Click 'Delete' this team'
• Review the information that will be permanently removed if the team is deleted
• If you still wish to proceed, click 'Yes, I still want to delete (team name)'

Troubleshooting

This section covers common troubleshooting queries:

• What is the Team Add-On fee?
  • The number of active teams is linked to the club's paid package
    • Free - 1 teams
    • Standard - 20 teams (the club can use more teams. Additional teams are £2.50 per month per team)
    • Pro - unlimited teams
  • Clubs on Standard with more than 20 active teams will need to pay a Team Add-On fee to manage these teams on Pitchero (£2.50 per month per additional team).
  • The club is billed monthly for the maximum number of additional teams used in the previous month.
    • For example, the club on the Standard package had 24 active teams for any time during the month of April, the club will be billed £10 on 1st May for the overage in April.
      If the club reduced the number of active teams to 21 in April and didn't increase it in May, the club will be billed £2.50 on 1st June.

• How to increase or decrease the number of additional teams on the Standard package
  • Increase
    • Create a new team via the club admin dashboard that is hidden. The Webmaster will need to agree to the Team Add-On fee to create an active team.
    • Update an existing team from 'Hidden' (or forced hidden by the existing Team Add-On quota) to 'Not Hidden'. The Webmaster will need to agree to the Team Add-On fee to make the team active.
  • Decrease
    • Set the team to 'Hidden' on the team's settings page in the club admin dashboard. See this article for more information.

Related articles

Thanks for taking a look at this article, we hope that you found it useful.

You may also find these related articles useful too:

• Team settings and homepage
• Track and Trace
• Team selection in the club control panel
• Player availability in the club control panel