Payment statuses
This article explains the different product assignment and transaction statuses in the club control panel.
Quick links:
Overview
It's important to know who's paid and who hasn't. Pitchero has this covered. Using the club admin dashboard, Webmasters (with access to Shop and Payments) can easily keep a track of payments collected through the website.
There is a number of ways you can see this information in the club admin dashboard:
- The Transactions page
- A specific product page
- The Assignments page
- The Membership Database
Transaction statuses are provided directly from the payment provider. Assignment and subscription statuses are based largely on the transaction status within the assignment, and the way the product has been set up.
Assignment statuses
The member's assignment status provides the club with an overview of a member's purchase of a product.
A member can have one of three assignment statuses for a product:
- Paid - The one-off payment has been completed or recurring payments are up-to-date from the member
- Not Paid - The member has yet to purchase the product, or has faulted on their recurring subscription
- Part Paid - A payment has been recorded manually by a Webmaster which is less than total amount of the product.
Click on the assignment to see more information.
For further guidance on tracking payments made by members, click here.
Transaction statuses
Transaction statuses are provided directly by an API with the payment provider.
The most common transaction statuses the club will likely see are:
- Received - The payment has been collected and transferred to the club
- Paid - The payment has been collected but hasn't been transferred to the club yet
- Pending - The payment hasn't been collected yet
There are other transaction statuses the club should be aware of:
- Failed - The payment provider hasn't been able to collect the payment. The club needs to check the payment provider dashboard for more details
- Cancelled - The payment provider hasn't been able to collect the payment. The club needs to check the payment provider dashboard for more details
- Refunded - The club has refunded the member in full for the payment
- Partial Refund - The club has refunded the member in part for the payment
Subscription statuses
Subscription statuses are provided directly by an API with the payment provider and are shown to Webmasters (with full access to Shop and Payments) in the club admin dashboard.
The subscription status is associated with the member's product assignment, not a specific transaction within the assignment.
Statuses:
- N/A - the member has yet to purchase the product, or they purchased a one-off product variant (and therefore no subscription).
- Active - The member purchased the product and their subscription is active to complete instalment/recurring payments to the club.
- Completed - The member purchased the product and has completed all instalments expected for the assignment.
- Cancelled - The member purchased the product but the subscription has been cancelled (by the member or the club.
Top tip:
Using the assignment, transaction, and subscription statuses are required to understand the current status of the member's payment(s) to the club.
For example, if the member's assignment status is Paid and the subscription status is Cancelled, it implies the member was up-to-date with the payments to the club when the subscription was cancelled and no future future payments are expected to be completed by the member for the assignment.
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