View my payment history with a club

Quick links:

View payments completed to the club

Step-by-step guide:

• Login to Pitchero
• Click your profile image in the top right corner of the screen
• Click 'Your Account' (If you are associated with more than one club, click 'Your Account' and then the club name)
• Click 'Payments'
• Click on the product name
• View the payment details

Troubleshooting

This section covers common troubleshooting queries:

• I don't recognise a payment, payment label/description on my bank statement
  • If you have completed a payment(s) to a club that you're a member of on Pitchero, the payment label/description may say the club name, club domain, or reference Pitchero or the payment provider, Stripe or GoCardless.
  • Card issuers and banking providers use many data points to determine the payment descriptor shown to their customer on the statement. Pitchero and the payment providers work closely to ensure an accurate label/description of the payment is provided, but the card issuer or banking provider may still get it wrong and provide an inaccurate label. If this is the case, please contact our Support Team for assistance.
  • If you are not a member of a grassroots sports club (and haven't previously been), please contact our Support Team with the following information so we can assist further with the matter:
    • Date and value of the payment
    • A screenshot of the payment on an online statement (showing the date, value and description of the payment)
    • The last 4 digits of the card used for the payment(s)

Related Articles

Thanks for taking a look at this article, we hope that you found it useful.

You may also find the following articles helpful:

• Pay match fees in your Pitchero account
• Purchase a product from the club website
• Manage cards for future purchases
• Manage active subscriptions