This article provides information on purchasing a product via the website.
Quick links:
| Overview | Donate to the club |
| Purchase as an existing member | Related articles |
| Purchase as a new member | Contact support |
| Purchase using the Pitchero club app |
Overview
Purchasing a product through your club's website with Pitchero is quick, secure and can be completed at your own convenience. Both the member and the club are able to see a receipt of all payments completed this way.
To buy a product you must first register an account with the club. If you don't have an account yet, the payment process will take you through the process of creating one.
Pay for a product as an existing member
Step-by-step guide:
- Navigate to the 'Shop' of your club's website
- Click the product you wish to purchase
- Click 'Buy' (If there are multiple options, select the required option first)
- Select the member you are buying the product for
- Click 'Pay now'
- Complete the payment form and click 'Continue' (if applicable)
- Enter your payment details
- Click 'Pay'
A token is stored with the payment provider meaning you don't need to enter your details again in order to buy a product.
Pay for a product as a new member
Step-by-step guide:
- Navigate to the 'Shop' of your club's website
- Click the product you wish to purchase
- Click 'Buy' (If there are multiple options, select the required option first)
- Click 'Register' at the top right of the pop-out menu
- Enter your details
- Click 'Join this club'
- Agree to the terms
- Terms of Service (required)
- Club's policies (required)
- Pitchero Partners (optional)
- Complete the reCAPTCHA form
- Select the member you are buying the product for
- Click 'Next'
- Enter your card details
- Click 'Pay'
A token is stored with the payment provider meaning you don't need to enter your details again in order to buy a product.
Donate to your club
Due to the recent lockdown, your club may have started fundraising by setting up donation products on their website. You may wish to contribute and support your club during this time.
The guides below will explain how to donate to your club as an existing member or as a new member of your club.
Donate to your club as an existing member
Step-by-step guide:
- Navigate to the 'Shop' of your club's website
- Click 'Fundraising'
- Click the required donation product
- Choose a set amount or enter a custom amount
- Click 'Donate'
- Check the box if you wish to add Gift Aid to your donation
- Click 'Continue'
- Select a payment method
- Click 'Pay'
Donate to your club as a new member
Step-by-step guide:
- Navigate to the 'Shop' of your club's website
- Click 'Fundraising'
- Click the required donation product
- Choose a set amount or enter a custom amount
- Click 'Donate'
- Click 'Register'
- Enter your details
- Name
- Email address
- Password
- Click 'Join this club'
- Agree to the terms
- Terms of Service (required)
- Club's policies (required)
- Pitchero Partners (optional)
- Complete the reCAPTCHA form
- Check the box if you wish to add Gift Aid to your donation
- Click 'Continue'
- Select a payment method
- Click 'Pay'
Related articles
You may also find these related articles useful too:
- Shop and Payments in the Club App
- View my payment history with a club
- Pay match fees in your Pitchero account
- Pay match fees in the web account
Contact support
If you have any questions about a product you have been asked to purchase by your club or about which product you should purchase, you will need to contact the club directly for this.
If you have any questions regarding software issues when purchasing products through Pitchero, you can contact our dedicated support team via the form below.
When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.