Purchase a product from the club website

Quick links:

Overview

Purchasing a product through your club's website with Pitchero is quick, secure and can be completed at your own convenience. Both the member and the club are able to see a receipt of all payments completed this way.

To buy a product you must first register an account with the club. If you don't have an account yet, the payment process will take you through the process of creating one.

Pay for a product as an existing member

Step-by-step guide:

• Navigate to the 'Shop' of your club's website
• Click the product you wish to purchase
• Click 'Buy' (If there are multiple options, select the required option first)
• Select the member you are buying the product for
• Click 'Pay now'
• Complete the payment form and click 'Continue' (if applicable)
• Enter your payment details
• Click 'Pay'

Pay for a product as a new member

Step-by-step guide:

• Navigate to the 'Shop' of your club's website
• Click the product you wish to purchase
• Click 'Buy' (If there are multiple options, select the required option first)
• Click 'Register' at the top right of the pop-out menu
• Enter your details
• Click 'Join this club'
• Agree to the terms
  • Terms of Service (required)
  • Club's policies (required)
  • Pitchero Partners (optional)
• Complete the reCAPTCHA form
• Select the member you are buying the product for
• Click 'Next'
• Enter your card details
• Click 'Pay'

Donate to your club

Due to the recent lockdown, your club may have started fundraising by setting up donation products on their website. You may wish to contribute and support your club during this time.

The guides below will explain how to donate to your club as an existing member or as a new member of your club.

Donate to your club as an existing member

Step-by-step guide:

• Navigate to the 'Shop' of your club's website
• Click 'Fundraising'
• Click the required donation product
• Choose a set amount or enter a custom amount
• Click 'Donate'
• Check the box if you wish to add Gift Aid to your donation
• Click 'Continue'
• Select a payment method
• Click 'Pay'

Donate to your club as a new member

Step-by-step guide:

• Navigate to the 'Shop' of your club's website
• Click 'Fundraising'
• Click the required donation product
• Choose a set amount or enter a custom amount
• Click 'Donate'
• Click 'Register'
• Enter your details
  • Name
  • Email address
  • Password
• Click 'Join this club'
• Agree to the terms
  • Terms of Service (required)
  • Club's policies (required)
  • Pitchero Partners (optional)
• Complete the reCAPTCHA form
• Check the box if you wish to add Gift Aid to your donation
• Click 'Continue'
• Select a payment method
• Click 'Pay'

Troubleshooting

This section covers common troubleshooting queries:

• I don't recognise a payment, payment label/description on my bank statement
  • If you have completed a payment(s) to a club that you're a member of on Pitchero, the payment label/description may say the club name, club domain, or reference Pitchero or the payment provider, Stripe or GoCardless.
  • Card issuers and banking providers use many data points to determine the payment descriptor shown to their customer on the statement. Pitchero and the payment providers work closely to ensure an accurate label/description of the payment is provided, but the card issuer or banking provider may still get it wrong and provide an inaccurate label. If this is the case, please contact our Support Team for assistance.
  • If you are not a member of a grassroots sports club (and haven't previously been), please contact our Support Team with the following information so we can assist further with the matter:
    • Date and value of the payment
    • A screenshot of the payment on an online statement (showing the date, value and description of the payment)
    • The last 4 digits of the card used for the payment(s)
• My instalment/subscription payment to the club has failed
  • If you bought an instalment/subscription product and one of the payment fails, it's important that you attend to the matter quickly.
  • You should receive an email per failed attempt to collect the payment. The email should include useful information related to the product purchased, when the payment failed and for what reason. The email will also include a link to review and take action (e.g. update your payment information).
  • For card payments processed by Stripe, you can view/update your card details via your Pitchero account in a web browser or on the Pitchero Club app. See the related articles below for more information.
    • Manage bank card for an active subscription with the club
    • Manage bank card used for future purchases with the club

• • For payments processed by GoCardless, you would need to contact GoCardless directly for assistance updating any payment information.

• • The payment is collected by the club. If you need further assistance, we advise that you contact the club directly.
• How long does it take for the payment to be collected?
  • The schedule to collect the payment from the member's account is different per payment provider.
    • Stripe - It usually takes a few days (up to 7 days) for the payment to be collected from the member's bank account and made available in a payout to the club.
    • GoCardless
      • Instant Bank Payment (IBP) - the payment is usually taken within 24 hours.
      • Direct Debit - it takes up to 6 banking days for the payment to be collected from the member's bank account and made available in a payout to the club. The schedule can be longer than expected when including non-banking days (e.g. weekends and bank holidays). The payment will be started many days before the actual charge date shown on the member's account/bank statement.
• A payment references 'Boston United FC' on Apple Pay transaction reporting.
  • Over the summer (2026), we became aware that payment completed by users via Apple Pay referenced 'Boston United FC' rather than the club's name in Apple Pay's transaction reporting.
  • The issue was resolved by Apple on 12th October 2026. The payment should reference the club name/domain in the merchant name field in the user's Apple Pay transaction reporting.
    • If a completed payment via Apple Pay after this date has the incorrect merchant name, please contact our Support Team directly for further assistance.
    • For payments completed before 12th October 2026, the user can report the incorrect merchant name directly to Apple. This should correct the instance in the user's Apple Pay transaction reporting. Following the steps provided below:
      • Go to the Settings area on your iOS device
      • Tap 'Wallet & Apple Pay'
      • In the Payment Cards section, tap the card used to make payment
      • Tap 'Transactions'
      • Tap on the payment labelled 'Boston United FC'
      • Tap 'Report Incorrect Merchant Info'
      • Tap 'Merchant Name'
      • Tap the tick icon in the top right corner of the screen

Related articles

You may also find these related articles useful too:

• Shop and Payments in the Club App
• View my payment history with a club
• Pay match fees in your Pitchero account
• Pay match fees in the web account