Buy a product in the Club app

Quick links:

Overview

Don't wait until you're back at your computer to browse your Club's products!

The Pitchero Club App now allows members to make payments to the club, whether it's your membership, teamwear or merchandise and tickets, Pitchero has got you covered.

If the product you wish to buy isn't available, you can contact the club directly.

Buy a product

Step-by-step guide:

• Open the Pitchero Club App
• Tap the 'Trolley' icon at the bottom of the screen
• Tap on the product you wish to purchase
• Tap 'Buy'
• Select who the product is for
• Enter your payment details
• Tap 'Pay'

Troubleshooting

This section covers common troubleshooting queries:

• I don't recognise a payment, payment label/description on my bank statement
  • If you have completed a payment(s) to a club that you're a member of on Pitchero, the payment label/description may say the club name, club domain, or reference Pitchero or the payment provider, Stripe or GoCardless.
  • Card issuers and banking providers use many data points to determine the payment descriptor shown to their customer on the statement. Pitchero and the payment providers work closely to ensure an accurate label/description of the payment is provided, but the card issuer or banking provider may still get it wrong and provide an inaccurate label. If this is the case, please contact our Support Team for assistance.
  • If you are not a member of a grassroots sports club (and haven't previously been), please contact our Support Team with the following information so we can assist further with the matter:
    • Date and value of the payment
    • A screenshot of the payment on an online statement (showing the date, value and description of the payment)
    • The last 4 digits of the card used for the payment(s)

Related articles

Thanks for taking a look at this article, we hope that you found it useful.

You may also find these related articles useful too:

• Pay match fees in the Club app
• Purchase a product from the club website
• View club and team content on the app
• Manage my schedule in the Club App

Contact support

If you have any questions regarding the club shop and your payments in the Club App, you can contact our dedicated support team via the form below.

When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.