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Manage members using the Pitchero Club app

This article provides information on using the Pitchero Club app to manage members on Pitchero.

Quick links:

 

Add a member

Using the new Pitchero Club app

Step-by-step guide:

  • Load the Pitchero Club app on your phone
  • Tap the Members icon (two persons) at the bottom of the screen
  • Tap 'Add a member'
  • Enter the member's details

    • First name and last name are required fields. You can also enter the member's other information such as email address, phone number and DOB).
  • Tick to box to confirm the club has gained the individual's consent for their data to be stored and processed on the Pitchero system
  • Select the member's team roles (player, coach, admin) from the dropdown menu. This is optional for Webmasters adding members, and required for Team Admins adding players, coaches and fellow admins.
    • If a specific role isn't selected by a Webmaster, the member will be added as a Club Member.
  • Tap 'Add member' at the bottom of the screen

Using the legacy Pitchero Manager app

Step-by-Step guide:

  • Log into your Manager app
  • Tap the 'Members' button from the navigation bar
  • Click the '+' icon at the top right
  • Enter the member's 'First Name' and 'Last Name'
  • Enter the member's 'Email'
  • Enter the member's 'Phone number' including the Area Code
  • Tap the 'Tick-box' after gaining consent to enter this information
  • Choose the 'Team' that the member plays for (ignore if not applicable)
  • Tap the 'Tick' in the top right corner

You're able to add more information to the member if you tap 'Show more'

 

View membership information and roles

Using the new Pitchero Club app

Step-by-step guide:

  • Load the Pitchero Club app on your phone
  • Tap the Members icon (two persons) at the bottom of the screen
  • Search for member's name or find them within a team
  • Tap on them member's name

  • View the member's information on the Details tab, and the roles on the Roles tab



Top Tip:

Using the new Pitchero Club app, Webmasters and Team Admins can directly message or call the member via the app. This is based on the admin's permissions to view/manage the member on Pitchero, and the information provided by the member to the club on Pitchero.

Using the legacy Pitchero Manager app

Step-by-Step guide:

  • Log into your Manager app
  • Tap the 'Members' button from the navigation bar
  • Tap 'All members'
  • Select the member you wish to see more information for
  • Tap 'Overview' to see if this member is a player, coach or a parent
  • Tap 'Details' to see member information

Top Tip:

Using the Pitchero Manager app, the Webmaster (with full access to Membership) or Team Admin to view the member's basic account details, custom membership field information securely captured and stored on Pitchero (e.g. medical conditions and emergency contact information), and options to contact the member via phone/email directly.

This enables the admin to get the information quickly while not in front of a computer and take an appropriate action (e.g. a player gets injured during training or a game).

 

Update a member's roles

Using the new Pitchero Club app

Step-by-step guide:

  • Load the Pitchero Club app on your phone
  • Tap the Members icon (two persons) at the bottom of the screen
  • Search for member's name or find them within a team
  • Tap on them member's name
  • Tap 'Roles' towards the centre of the screen (under the member's name)
  • View the member's existing roles
  • Tap 'Manage' in the Player, Coach, Team Admin, or Family sections
    • For Player, Coach or Team Admin roles, select/deselect the team(s) the member needs/doesn't need the role of. The screen will update automatically with the selected/deselected action
    • For Family, the overlay at the bottom of the screen shows the member's existing parents/children linked. Click 'Add Parent' or 'Add Child', search for the member's name and tap on their name. The action will form the parent/child connection between the two members on Pitchero.

Using the legacy Pitchero Manager app

Step-by-Step guide:

  • Log into your Manager app
  • Tap the 'Members' button from the navigation bar
  • Tap 'All members'
  • Tap the 'member' you wish to update
  • Tap the 'Pencil' at the top right

In this area of the Manager app you're able manage the various information held in a members account.

 

Invite members to join

We’ve made it easier than ever to invite new members to join your club.

Within the members area of the app, you can now simply share your club invite link with new members via your preferred media (WhatsApp, email, text message etc etc).

When the new member opens the link they will be taken directly to your club registration form in the Club App allowing them to easily register and access your club content.

Using the new Pitchero Club app

Step-by-step guide:

  • Load the Pitchero Club app on your phone
  • Tap the Members icon (two persons) at the bottom of the screen
  • Tap 'Share club invite link'
  • Select the platform you would like to send the club invite link

Members who click on the link will be directed to download the Pitchero Club app via the App Store / Play Store and register a Pitchero account with the club.

Once registered, the member can apply for the roles they need with the club. All role applications need to be moderated by the club.

Using the legacy Pitchero Manager app

Step-by-Step guide:

  • Log into your Manager app
  • Tap the 'Members' button from the navigation bar
  • Tap 'Invite new members'
  • Select the contact you want to invite
  • Add a message if required
  • Tap 'Send'

When the member receives and taps the invite link it will then take them to the relevant App Store to download the Pitchero Club App, once this has been done they will need to register an account or log in if they already have one.

If the member already has an account, they can log in and it will request permission to access the data on their account which will, in turn, link them to the Club.

 

Moderate member role applications

Moderate a non-parent role application

Step-by-step guide:

  • Load the Pitchero Club app on your phone
  • Tap the Members icon (two persons) at the bottom of the screen
  • Tap 'X member requests'
    • This option will not show i f there are no pending role applications
  • Locate the member's role application
  • Tap 'Approve' or 'Decline'

Moderate a parent role application

July 2026 Update:

The processes followed by members applying for the Parent role, and the steps to moderate a Parent role application have been changed. The changes are designed to protect existing user information and ensure the club captures relevant data to make an informed decision moderating the application.

Key changes:

  • Applicants will not apply for the Parent role of an existing member, but provide the child's details as a new member.
  • Applications will be reviewed by Team Admins and Webmasters to see if there is a match with an existing member to link the applicant to, create a new unregistered member record for the child, or decline the application.
  • Team Admins and Webmasters can also see the name of existing parents/guardians linked to the existing member record.
  • The processes for applying for the Parent role, and reviewing the Parent role application are the same using the Pitchero Club app and a web browser.

Step-by-step guide:

  • Load the Pitchero Club app on your phone
  • Tap the Members icon (two persons) at the bottom of the screen
  • Tap 'X member requests'
    • This option will not show i f there are no pending role applications
  • Tap 'Review...'
  • Review the application details in the overlay against a possible existing member(s) in the club's Membership Database. There are three scenarios:
    • Likely match
      Screenshot 2026-07-14 at 14.51.48 (1)
      • The details provided by the applicant are a likely match with an existing member. The match is based on at least one exact match (i.e. existing member's name and/or DOB).
      • Options
        • Tap on the matched member record and tap 'Accept' at the bottom of the screen to link the applicant to the existing member record
        • Click 'Create New Member' and tap 'Accept' at the bottom of the screen to ignore the suggested match and create an unregistered record for the member linked to the parent/guardian
        • Click 'Decline' at the bottom of the screen
    • Suggested match (not deemed likely)
      • The details provided by the applicant are a possible match with an existing member (based only on a portion of the information being similar (i.e. similar name or match DOB).
      • Options
        • Tap on the suggested matched member record and tap 'Accept' at the bottom of the screen to link the applicant to the existing member
        • Click 'Create New Member' to ignore the suggested match and create an unregistered record for the member linked to the parent/guardian
        • Click 'Decline request'
    • No match
      • The details provided by the applicant do not match with an existing member.
      • Options
        • Tap 'Create New Member', then tap 'Accept' at the bottom of the screen to create an unregistered record for the member linked to the parent/guardian
        • Click 'Decline' at the bottom of the screen

Please Note:

Reviewing and moderating a member's role application is really important, and the Team Admin or Webmaster should act with caution to ensure the applicant is genuine and needs the role they have applied for.

 

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