This article covers managing documents on your Pitchero Club website.
Quick links:
| Overview | Delete a document |
| Upload a document | Troubleshooting |
| Add a document group | Related articles |
| Share a document with members | Contact support |
Overview
Documents are the ideal place to add information for your club e.g. AGM minutes or code of conduct.
Documents are managed by Webmasters with full access to the Site Content area.
Upload a document
Step-by-step guide:
- Go to your club admin dashboard
- Click 'Site Content' from the left-hand menu
- Click 'Documents' from the sub-menu
- Click 'Add Document'
- Click 'Choose File' and upload the file
- Enter the title, group and description
- Set the file as 'Private' or 'Public'
- If 'Private' select the roles the document should be limited to
- Click 'Save'
Once uploaded, the document will show in the Information section of the club's Pitchero website.
The document can also be attached to a news article, custom section page or club communication message.
Public - all visitors can download the document
Private - only authorised members of the club can download the document
Add a document group
Step-by-step guide:
- Go to your club admin dashboard
- Click 'Site Content' from the left-hand menu
- Click 'Documents' from the sub-menu
- Click 'Add Group'
- Enter the group name
- Click 'Save'
Delete a document
Step-by-step guide:
- Go to your club admin dashboard
- Click 'Site Content' from the left-hand menu
- Click 'Documents' from the sub-menu
- Locate the document and hover over the spanner icon
- Click 'Delete Document'
- If you wish to continue, click 'OK'
Once removed, the document cannot be recovered.
Share a document with members
Once a document has been uploaded, it can be viewed by visitors/members via the Information section of the club's Pitchero website.
Documents can also be attached to the following content posted on Pitchero:
July 2025 update:
Documents uploaded to Pitchero are hosted by AWS. All content is still stored on AWS, nothing has been moved or deleted, but we have changed the default access policy to 'private'.
We took this step to secure your content and prevent bots from crawling entire buckets on AWS.
If you have previously shared a document that has been uploaded to Pitchero and has an AWS URL, it will no longer work. You will need to use the Pitchero format download URL (as this is the permanent download URL) which will generate a limited time link to access content on AWS.
See an example of a permanent Pitchero document URL - https://www.pitchero.com/document-download/{CLUB_ID}/{DOCUMENT_ID}
Troubleshooting
This section covers common troubleshooting queries:
- Unable to upload a document
- First, we would advise that you check if the issue is local to your browser, device, or network connection:
- Browser - log out of your account and log back in, close the page and reopen it, close the browsing window and open a new one, check for any browser updates, clear the cookies, cache and history in your browser, try a different browser (e.g. if you're using Edge, try using Chrome).
- Device - Restart/turn off your device and turn it back on, check for any software updates on the device, try using a different device (e.g. if you're using a work computer, try using your personal laptop, tablet or phone)
- Network connection - restart your router, try using a different network connection (e.g. if you're at work, try using the same device but on your home wifi, or hotspot using your mobile data)
- If the problem persists, please contact our Support Team with the following information:
- A link to the Documents page in the club admin dashboard
- The browser and device you are using
- The document you are trying to upload
- First, we would advise that you check if the issue is local to your browser, device, or network connection:
Related articles
Thanks for taking a look at this article, we hope that you found it useful.
You may also find these related articles useful too:
Contact support
If you have any questions, you can contact our dedicated support team via the form below.
When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.