Send a club communication message

This article covers how to send a message, include a sponsor or document and how to filter who receives the message.

Quick links:

Overview

Send a communication message

Add a sponsor to a communication message

Add a document to a communication message

Filter recipients

Send a message to a member group

Contact support

Overview

Getting the right information to the right people at a club is so important every week. Sending messages with relevant documents and filtering who receives them saves time and makes a club more efficient.

Adding a sponsor to a message is an easy way to increase exposure for them and these can be changed to reflect seasonal offers or benefits.

Send a communication message

Step-by-step guide:

  • Go to your club control panel
  • Click 'Communication' from the left-hand menu
  • Click 'Compose'
  • Under recipients, click 'Select Members'
  • Select members by ticking next to their name then click 'Done'
  • Write the subject and message, include a sponsor and document if relevant, then decide whether to enable or disable replies
  • Click 'Preview Message' to view it, before sending
  • When you're ready, click 'Send Message'

Add a sponsor to a communication message

Step-by-step guide:

  • Go to your club control panel
  • Click 'Communication' from the left-hand menu
  • Click 'Compose'
  • Fill out the relevant fields such as recipients, subject and message
  • Click 'Include a sponsor' and choose a sponsor from the drop-down menu

The choice of sponsors depends on which you have uploaded to your club control panel. Here is how to add sponsors, including URL and graphic.


Add a document to a communication message

Step-by-step guide:

  • Go to your club control panel
  • Click 'Communication' from the left-hand menu
  • Click 'Compose'
  • Fill out the relevant fields such as recipients, subject and message
  • Click 'Attach club document(s) to this message' and document to add

Labelling documents and folders clearly will make it easier to quickly find and attach the correct documents - as there is no 'search' function when composing a message.

  • To attach a document that is not yet uploaded to the club website, click 'Attach a file to this message only (expires in 30 days)' and select a file

Filter recipients

Step-by-step guide:

  • Go to your club control panel
  • Click 'Communication' from the left-hand menu
  • Click 'Compose'
  • Under recipients, click 'Select Members'
  • On the right-hand side, either filter by roles or teams
  • Click 'Select filter type' to choose other filters such as date of birth or gender

You can add multiple filters to further refine the recipients for a message or click 'Remove' on the right-hand side of a particular filter to delete it.

You still need to select members by ticking next to their name.

Send a message to a member group

Step-by-step guide:

  • Go to your club control panel
  • Click 'Communication' from the left-hand menu
  • Click 'Compose'
  • Under recipients, click 'Select Members'
  • On the right-hand side, click 'Select filter type'
  • Select 'Member Groups'
  • Tick to select a specific group or all members groups
  • From that group(s), select members to send a message to by ticking next to their name then click 'Done'
  • Write the subject and message, include a sponsor and document if relevant, then decide whether to enable or disable replies
  • When you're ready, click 'Send Message'

Contact Support

If you have any questions regarding sending a club communication message, you can contact our dedicated support team via the form below.
When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.