View sent communication messages

This article covers how to view sent messages and disable replies in a communication thread.

Quick links:

Overview

View sent messages

Disable replies in a communication thread

Contact Support

Overview

Given the volume of messages that clubs send, tracking what has been sent to whom is vital. Viewing sent messages is a permanent record in Pitchero while disabling replies, when appropriate, saves time for Admins and club members.

View sent messages

Step-by-step guide:

  • Go to your club control panel
  • Click 'Communication' from the left-hand menu
  • Click 'Sent'
  • Click on a sent message to view it

If your club is on the Elite or Ultimate package, click a sent message and 'view delivery stats' to display more information about that message.

Disable replies in a communication thread

Step-by-step guide:

  • Go to your club control panel
  • Click 'Communication' from the left-hand menu
  • Click 'Conversations' to display the communication thread between two or more people
  • Select a thread by clicking on a specific message and it will either show as 'Replies have been disabled' or you can click the red 'Disable Replies' button at the base of the page.
  • Enabling replies allows all members in the thread to reply. All replies will be received by all members within the thread, this may create a group discussion.
  • Disabling replies means there is no way to directly reply to the thread. You would disable replies when you do not require a response similar to a service announcement.
  • Enabling/disabling replies is an interim solution as we are developing our communications feature and we aim to allow replies public and privately in the future.

Contact Support

If you have any questions regarding communication within your Pitchero Club website, you can contact our dedicated support team via the form below.

When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.