View sent communication messages
This article covers how to view sent messages and disable replies in a communication thread.
Quick links:
Overview
Given the volume of messages that clubs send, tracking what has been sent to whom is vital. Viewing sent messages is a permanent record in Pitchero while disabling replies, when appropriate, saves time for Admins and club members.
View sent messages
Step-by-step guide:
- Go to your club admin dashboard
- Click 'Communication' from the left-hand menu
- Click 'Sent'
- Click on a sent message to view it
If your club is on the Standard or Pro package, click a sent message and 'view delivery stats' to display more information about that message.
Disable replies in a communication thread
Step-by-step guide:
- Go to your club admin dashboard
- Click 'Communication' from the left-hand menu
- Click 'Conversations' to display the communication thread between two or more people
- Select a thread by clicking on a specific message and it will either show as 'Replies have been disabled' or you can click the red 'Disable Replies' button at the base of the page.
- Enabling replies allows all members in the thread to reply. All replies will be received by all members within the thread, this may create a group discussion.
- Disabling replies means there is no way to directly reply to the thread. You would disable replies when you do not require a response similar to a service announcement.
- Enabling/disabling replies is an interim solution as we are developing our communications feature and we aim to allow replies public and privately in the future.
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