Buy a product in the Club app
This article provides information on buying a product from the club using the Pitchero Club app.
July 2026 Updates:
- Unable to complete payment of a product/match fee via Apple Pay.
- Users on v8.5.0 of the Pitchero Club app experienced an issue completing payment of for a product or match fee using Apple Pay as the payment method. Other cards were not affected.
- The issue was promptly resolved in v8.5.2 released on Tuesday 21st July. We advise all affected users to ensure they are using the latest app version.
- Completed payment shows reference to 'Boston United FC' on Apple Pay transaction reporting.
- It has come to our attention that some payments completed via Apple Pay by users show a reference to 'Boston United FC' rather than the club's name in Apple Pay's transaction reporting.
- Pitchero works with the payment providers, Stripe and GoCardless to ensure the correct payment labelling and description is provided to the user for their security and confidence. However, not all merchants use the labelling provided as they have their own algorithms to determine the label that ourselves, Stripe and GoCardless have no control over. This is explained further in this article.
- Reference to 'Boston United FC' on Apple Pay transactions is not a Pitchero or Stripe issue, but an Apple Pay error. Please be assured that the payment has been collected by the appropriate club.
- Users can report the incorrect payment reference directly to Apple Pay. Follow the steps below:
- Go to the Settings area on your iOS device
- Tap 'Wallet & Apple Pay'
- In the Payment Cards section, tap the card used to make payment
- Tap 'Transactions'
- Tap on the payment labelled 'Boston United FC'
- Tap 'Report Incorrect Merchant Info'
- Tap 'Merchant Name'
- Tap the tick icon in the top right corner of the screen
Overview
Don't wait until you're back at your computer to browse your Club's products!
The Pitchero Club App now allows members to make payments to the club, whether it's your membership, teamwear or merchandise and tickets, Pitchero has got you covered.
If the product you wish to buy isn't available, you can contact the club directly.
Buy a product
Step-by-step guide:
- Open the Pitchero Club App
- Tap the 'Trolley' icon at the bottom of the screen
- Tap on the product you wish to purchase
- Tap 'Buy'
- Select who the product is for
- Enter your payment details
- Tap 'Pay'
Top Tips:
-
A product(s) the club has requested you to buy show at the top of the products screen on the app (and on the Shop page of the club's website too).
- After you have purchased a product, a token is stored with the payment provider meaning you don't need to enter your details again in order to buy a product.
- If you have purchased an instalment/subscription product, you will receive an email to confirm once each payment has been charged, or if the attempted payment has failed.
Please Note:
If you have been assigned a product to purchase by the club, you should receive a request to buy the product via Pitchero.
If you haven't yet purchased the product, you will receive an automated reminder 72 hours after the initial payment request from Pitchero on the club's behalf to buy the product.
The club can separately prompt you to pay at any time.
Troubleshooting
This section covers common troubleshooting queries:
- I don't recognise a payment, payment label/description on my bank statement
- If you have completed a payment(s) to a club that you're a member of on Pitchero, the payment label/description may say the club name, club domain, or reference Pitchero or the payment provider, Stripe or GoCardless.
- Card issuers and banking providers use many data points to determine the payment descriptor shown to their customer on the statement. Pitchero and the payment providers work closely to ensure an accurate label/description of the payment is provided, but the card issuer or banking provider may still get it wrong and provide an inaccurate label. If this is the case, please contact our Support Team for assistance.
- If you are not a member of a grassroots sports club (and haven't previously been), please contact our Support Team with the following information so we can assist further with the matter:
- Date and value of the payment
- A screenshot of the payment on an online statement (showing the date, value and description of the payment)
- The last 4 digits of the card used for the payment(s)
- My instalment/subscription payment to the club has failed
- If you bought an instalment/subscription product and one of the payment fails, it's important that you attend to the matter quickly.
- You should receive an email per failed attempt to collect the payment. The email should include useful information related to the product purchased, when the payment failed and for what reason. The email will also include a link to review and take action (e.g. update your payment information).
- For card payments processed by Stripe, you can view/update your card details via your Pitchero account in a web browser or on the Pitchero Club app. See the related articles below for more information.
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- For payments processed by GoCardless, you would need to contact GoCardless directly for assistance updating any payment information.
- The payment is collected by the club. If you need further assistance, we advise that you contact the club directly.
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