Buy a product in the Club app
This article provides information on buying a product from the club using the Pitchero Club app.
Overview
Don't wait until you're back at your computer to browse your Club's products!
The Pitchero Club App now allows members to make payments to the club, whether it's your membership, teamwear or merchandise and tickets, Pitchero has got you covered.
If the product you wish to buy isn't available, you can contact the club directly.
Buy a product
Step-by-step guide:
- Open the Pitchero Club App
- Tap the 'Trolley' icon at the bottom of the screen
- Tap on the product you wish to purchase
- Tap 'Buy'
- Select who the product is for
- Enter your payment details
- Tap 'Pay'
Top Tips:
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A product(s) the club has requested you to buy show at the top of the products screen on the app (and on the Shop page of the club's website too).
- After you have purchased a product, a token is stored with the payment provider meaning you don't need to enter your details again in order to buy a product.
- If you have purchased an instalment/subscription product, you will receive an email to confirm once each payment has been charged, or if the attempted payment has failed.
Please Note:
If you have been assigned a product to purchase by the club, you should receive a request to buy the product via Pitchero.
If you haven't yet purchased the product, you will receive an automated reminder 72 hours after the initial payment request from Pitchero on the club's behalf to buy the product.
The club can separately prompt you to pay at any time.
Troubleshooting
This section covers common troubleshooting queries:
- I don't recognise a payment, payment label/description on my bank statement
- If you have completed a payment(s) to a club that you're a member of on Pitchero, the payment label/description may say the club name, club domain, or reference Pitchero or the payment provider, Stripe or GoCardless.
- Card issuers and banking providers use many data points to determine the payment descriptor shown to their customer on the statement. Pitchero and the payment providers work closely to ensure an accurate label/description of the payment is provided, but the card issuer or banking provider may still get it wrong and provide an inaccurate label. If this is the case, please contact our Support Team for assistance.
- If you are not a member of a grassroots sports club (and haven't previously been), please contact our Support Team with the following information so we can assist further with the matter:
- Date and value of the payment
- A screenshot of the payment on an online statement (showing the date, value and description of the payment)
- The last 4 digits of the card used for the payment(s)
- My instalment/subscription payment to the club has failed
- If you bought an instalment/subscription product and one of the payment fails, it's important that you attend to the matter quickly.
- You should receive an email per failed attempt to collect the payment. The email should include useful information related to the product purchased, when the payment failed and for what reason. The email will also include a link to review and take action (e.g. update your payment information).
- For card payments processed by Stripe, you can view/update your card details via your Pitchero account in a web browser or on the Pitchero Club app. See the related articles below for more information.
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- For payments processed by GoCardless, you would need to contact GoCardless directly for assistance updating any payment information.
- The payment is collected by the club. If you need further assistance, we advise that you contact the club directly.
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