Cancel subscription with the club

Quick links:

Overview

Members with an active subscription can submit a request via account area using a web browser to cancel the subscription with the club.

A Webmaster of the club (with access to the Shop and Payments area of the club admin dashboard) can review/process the cancellation request.

Submit cancellation request

This section explains how a user can submit a request to the club to cancel their active subscription with the club.

Step-by-step guide:

• Login to Pitchero
• Click your profile image in the top right corner of the screen
• Click 'Your Account' (If you are associated with more than one club, click 'Your Account' and then the club name)
• Click 'Payments'
• Click 'Active Subscriptions'
  • If the active subscription is for your child, click their name towards the top of the page, then click 'Active Subscriptions'
• Click on the product name
• See the Cancel Subscription section on the left-hand side of the page
• Select a reason from the dropdown options
• Click 'Send cancellation request'

Troubleshooting

This section covers common troubleshooting queries:

• I don't recognise a payment, payment label/description on my bank statement
  • If you have completed a payment(s) to a club that you're a member of on Pitchero, the payment label/description may say the club name, club domain, or reference Pitchero or the payment provider, Stripe or GoCardless.
  • Card issuers and banking providers use many data points to determine the payment descriptor shown to their customer on the statement. Pitchero and the payment providers work closely to ensure an accurate label/description of the payment is provided, but the card issuer or banking provider may still get it wrong and provide an inaccurate label. If this is the case, please contact our Support Team for assistance.
  • If you are not a member of a grassroots sports club (and haven't previously been), please contact our Support Team with the following information so we can assist further with the matter:
    • Date and value of the payment
    • A screenshot of the payment on an online statement (showing the date, value and description of the payment)
    • The last 4 digits of the card used for the payment(s)

Related Articles

Thanks for taking a look at this article, we hope that you found it useful.

You may also find the following articles helpful:

• Pay match fees in your Pitchero account
• Purchase a product from the club website
• Manage cards for future purchases
• Manage active subscriptions