Staff and official contacts

Quick links:

Overview	Remove an official
Add a key contact	Troubleshooting
Add a custom official	Related articles
Update an official profile	Contact Support
Re-order officials within a group

Overview

The Staff and Official roles are there to allow your members and visitors to be able to contact the Club or certain sections of, they can be shown on both the contacts page and specific team pages.

Staff and officials are managed by Webmasters who have access to Site Content and Membership.

Members with a Staff/Official role do not have any administrative access on the website, however, they can separately have a Team Admin or Webmaster role.

Add a key contact

the Key Contacts group is fixed across our network. You can add an official to the Key Contact for the roles that are already available.

If you wish to create a custom official group, click here.

Step-by-step guide:

• Go to the club admin dashboard

• Click ‘Site Content’ from the left-hand menu

• Click ‘Staff & Officials’ from the sub-menu

• Click 'Add' on the role you wish to add a member to

• Search for the member's name

• Click on the member

• Enter the information you wish to show on the Official Profile

• Click 'Save Profile'

Add a custom official

You can create custom official positions which match those in your individual club. These custom positions can then be allocated to custom groups created in your club control panel.

Step-by-step guide:

• Go to the club admin dashboard

• Click ‘Site Content’ from the left-hand menu

• Click ‘Staff & Officials’ from the sub-menu

• Click 'Add Staff/Official'

• Search for the member's name

• Click on the member

• Enter the member's official position and scope
• Click 'Add'

• Enter the information you wish to show on the Official Profile

• Click 'Save Profile'

Update an official profile

Step-by-step guide:

• Go to the club admin dashboard

• Click ‘Site Content’ from the left-hand menu

• Click ‘Staff & Officials’ from the sub-menu

• Locate the official

• Hover over the spanner icon 

• Click ‘Edit Profile’

• Edit any relevant fields

• Click ‘Save Profile’

Re-order officials within a group

Step-by-step guide:

• Go to the club admin dashboard

• Click ‘Site Content’ from the left-hand menu

• Click ‘Staff & Officials’ from the sub-menu

• Hover over the official you wish to move

• Drag their profile to where you wish them to show

Remove an official

Step-by-step guide:

• Go to the club admin dashboard

• Click ‘Site Content’ from the left-hand menu

• Click ‘Staff & Officials’ from the sub-menu

• Locate the official you wish to remove and hover over the spanner icon
• Click 'Remove from role'

If you wish to only remove the official from the custom group, hover over the spanner icon and click 'Remove from group'.

Troubleshooting

This section covers common troubleshooting queries:

• Unable to access the Staff & Officials page in the club admin dashboard
  • In order to access this page and make changes to the Staff & Officials page, you would need to have the Webmaster role with access to the Membership and Site Content sections. Team Admins are not able to access this section without also having the Webmaster role with access to these sections.
• Email link for a club official not showing on the club Contact page
  • For the email link to show on the club Contact page, the email address added to the member's Official Profile needs to be associated with a registered Pitchero user account that is set to receive emails. This is to ensure that we, Pitchero, have gathered the individual's consent to send emails to their email account.
    • If the email address is associated with a registered Pitchero user account and the email link does not show, it could imply the member's email address isn't verified on Pitchero, is blocking emails sent by Pitchero, or that the member has unsubscribed from receiving emails sent by Pitchero.
• Spam email sent to a club volunteer listed on the club Contact page.
  • We're sorry to hear that a club volunteer(s) has received a spam email enquiry via the club Contact page. We're aware of phishing/spoof emails sent to club volunteers sent in the name of a senior club officer (but with incorrect contact information provided by the enquirer).
  • The Contact page is a public-facing and allows any visitor to send a message to a club official listed on the page. There is validation to help prevent a robot from crawling and spamming club officials, however, we cannot stop a genuine visitor with malicious intent.
  • The security of user's information is our priority, and we regularly review how we can further protect individuals. Measures already in place:
    • A reCAPTCHA form running behind the scenes to catch users believed to be bots.
    • A rate limit to stop an enquirer from sending more than 2 messages every 5 minutes.
    • Clarification to the club volunteer in the email they receive of the enquirer.
      • The enquiry was sent via the club contact form.
      • The club official received the email because they are listed on the club's Contact page.
      • The enquirer doesn't have the the club volunteer's contact information (unless they choose to reply to the enquirer)
  • If a club volunteer doesn't wish to receive any emails sent via the Contact page, the club can remove their email address from their Official Profile via club admin dashboard. See the Update an official profile section of this article.

Related articles

Thanks for taking a look at this article, we hope that you found it useful.

You may also find these related articles useful too:

• Staff and official contact groups
• Managing webmaster access

Contact Support

If you have any questions regarding Staff and official contacts on your Pitchero Club website, you can contact our dedicated support team via the form below.

When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.