This article covers the package subscriptions that Pitchero offers as well as how to upgrade, downgrade and cancel.
Quick links:
| Overview | Pro-rata agreement |
| Upgrade package | Cancel package subscription |
| Package trials and coupons | Related articles |
| Downgrade package | Contact Support |
Overview (package tiers and upgrading)
Sign up for free or start a 30 day free trial with the Elite (£30/month) or Ultimate (£90/month) package. If your club is based outside of the UK, the currency will reflect this in your club control panel.
There are core features that all packages include: club website, Club app, Manager app, video, membership, payments, and setail. See a full comparison between packages.
The Free package is limited to 1 team, offers membership management, online payments to sell products.
The Elite package has unlimited teams, a custom domain name with 5 email accounts, support from an expert to manage your membership database, no side or full-page advertising, and reduced transactions fees for online payments of 1.9% (plus payment provider fee)
The Ultimate package has unlimited teams, a custom domain name with 40 email accounts, support from an expert to manage your membership database, no third-party advertising or sponsored content, and reduced transactions fees for online payments of just 0.9% (plus payment provider fee)
Upgrade the club's website package
Step-by-step guide:
- Go to your club control panel
- Click 'Upgrades and Invoices' in the left-hand menu
- Click 'Choose package' next to either Elite or Ultimate
- The default payment option is payment by credit card (Stripe), click 'Pay by Direct Debit' (via GoCardless) if that is the preferred option
- Choose annual or monthly payment and fill in your card details
- Tick 'I have read and agree to the Terms of Service'
- Click 'Upgrade package'
The club will be subscribed to the package chosen and billed automatically as to the billing intervals selected, monthly or annual.
The club can see when the next payment is due to be taken on the Invoices page within the Packages section
Package trials and coupons
Package trials
New clubs can activate a free 30 day trial of the Elite or Ultimate package and see the benefits of the package selected.*
Once the 30 day trial has ended, the first package payment will be collected automatically from the bank card listed on the Payment Methods page. Should the club not wish to continue on the package beyond the trial period, the club just needs to request to cancel the package, providing 7 days notice prior to the first payment date. For more information, please click here.
Please note:
Package trials are handled via the payment provider, Stripe. The club is required to enter a valid bank card in order to activate the package trial. The club is not able to activate a package trial via the payment provider, GoCardless.
Domain registration, SSL, and mailbox features are not available to clubs during a package trial, but will be available once the trial has ended and the first package payment has been completed.
Once the club has completed the 30 day trial, the club will not be eligible for another trial of the Elite or Ultimate package. Should the club have any questions or concerns before starting or during the package trial, be sure to contact our Support Team for more information.
Package coupons
Clubs that have been provided with a coupon code can use it when selecting the Elite or Ultimate package either as a new club when registering or as an existing club in the Packages area of the club admin dashboard.
After entering the coupon in the voucher code field, the coupon will be validated by the system to see if it's accepted or not prior to the club completing the package change.
The club can see the use of the coupon in the Packages area of the club admin dashboard, including a description of the coupon and when the next payment is due (on the Invoices page).
Once the package coupon has expired, payments for the club's package will start/resume automatically from the bank card listed on the Payment Methods page. Should the club not wish to continue on the package beyond the trial period, the club just needs to request to cancel the package, providing 7 days notice prior to the first payment date. For more information, please click here.
Please note:
Package coupons are handled via the payment provider, Stripe. The club is required to enter a valid bank card in order to activate a package with a coupon code. The club is not able to activate a package with a coupon code via the payment provider, GoCardless.
If the club completes any changes to the package while a coupon is applied to the existing subscription, the use of the coupon may become void and the club may be charged automatically for the package. Should the club have any questions or concerns before starting or during the package trial, be sure to contact our Support Team for more information.
Downgrade package
Step-by-step guide:
- Go to your club control panel
- Click 'Upgrades and Invoices' in the left-hand menu
- Click 'Choose package' to downgrade to Elite
Downgrading specifically means to move from a higher paid package to a lower paid package. If your club is looking to move to Free, please see cancel your package with Pitchero.
Pro-rata agreement
You can switch between different paid package plans at any time if your club control panel.
When upgrading or downgrading, you will receive either a prorated charge or credit, depending on the cost of the new plan.
If you're paying with a bank card via Stripe, you can upgrade and downgrade between different paid package plans - the pro-rata system will account for the remaining time and only charge (or credit) you the difference.
Example:
Your club moves from Elite to Ultimate with 6 months left of the annual Elite billing term. Rather than changing the billing date, Pitchero will charge an adjustment fee to take the club up to the cost of an Ultimate package, until the next billing date - so a club isn't out of pocket.
Please note:
GoCardless does not have a pro-rata agreement in place. If your club upgrades or downgrades mid-way through the billing term, your club will not automatically be charged or credited the difference.
Please contact our Support Team directly for more information.
Related articles
Thanks for taking a look at this article, we hope that you found it useful.
You may also find these related articles useful too:
- Invoices and method of payment
- Cancel my club's website package subscription
- Changes to club package pricing on 1st October 2020
Contact Support
If you have any questions regarding how to manage your package subscription, you can contact our dedicated support team via the form below.
When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.