Mailboxes and forwarders (Plesk)

This article provides information on using the new club email provider on Pitchero and Plesk.

Important:

This article is specifically for clubs that are using the new email provider (Plesk) on Pitchero.

There is a separate article for clubs using the old email provider (ResellerClub). Please see a link to the article here.

For clarity, clubs using the new email provider will see "Webmail" and "Email administration" on the Email Addresses page in the club admin dashboard, (rather than "Mailboxes" and "Forwarders").

If you're still unsure which provider your club is currently using, you can contact our Support Team for more assistance.

Quick links:

Overview

Clubs that have registered or transferred their domain name to Pitchero can use the email service connected to the domain registration.

The number of email addresses that the club can create is based on the club's website package subscription. 

  • Elite - 5 mailboxes
  • Ultimate - 40 mailboxes

For more information, see the Packages area of the club's admin dashboard.

Please note:

To create a new email address associated with the club's domain name, the domain name must be registered to Pitchero.

Clubs using a domain name that is managed externally to the Pitchero system cannot use the email feature available.

For details on transferring a club's domain name to Pitchero, click here.

Access to the new email provider

Webmasters with access to the Settings area of the Pitchero club admin dashboard are able to access the Email address page and from there the third-party Plesk email dashboard to create, manage and remove email addresses associated with the club's domain name.

Clubs will not have direct access to the Plesk email dashboard, but use a magic-link from the Email addresses page in the club admin dashboard based on having access to the Settings area.

Individual mailbox holders can access their mailbox via the webmail portal, and/or securely connect the mailbox to an external device.

Add a new mailbox

Step-by-step guide:

  • Go to your Pitchero club admin dashboard
  • Click 'Settings' on the left-hand side of the page
  • Click 'Email address' in the sub-menu
  • Click 'Manage accounts'
    • If you are a club that has migrated to Plesk, you will need to click on the 'Email Administration' link and login
  • Click 'Mail'
  • Click 'Create Email Address'
  • Enter the email username (e.g. secretary@clubname.co.uk)
  • Enter the 'Notification Email'
  • Enter or generate a 'Password'
  • Click 'Save'

 

Login to a mailbox on webmail

Step-by-step guide:

  • Go to your Pitchero club admin dashboard
  • Click 'Settings' on the left-hand side of the page
  • Click 'Email address' in the sub-menu
  • Click 'Login to webmail'
  • Enter the mailbox details (email address and password)
  • Click "LOGIN"
    • If you are a club that has migrated to Plesk, you will need to click on the 'Webamail' link and login 

Top tip:

If you are struggling to access a mailbox, contact an administrator of the club to check the email address settings on the Plesk email dashboard and generate a new password for the email address.

Connect a mailbox to an external device

Mailboxes created in the club control panel can be configured to a secure mail client. This means you don't necessarily need to log in to the mail account each time you wish to view or send an email.

Information ordinarily required to configure a mailbox:

  • The email address (e.g. secretary@clubname.co.uk)
  • The password for the mailbox
  • Incoming IMAP server - imap.phsecure.com - Port 993

    Outgoing SMTP server - smtp.phsecure.com - Port 465

For further guidance on configuring a mailbox to a secure mail client, click here.

Edit an existing mailbox

Step-by-step guide:

  • Go to your Pitchero club admin dashboard
  • Click 'Settings' on the left-hand side of the page
  • Click 'Email address' in the sub-menu
  • Click 'Manage accounts'
    • If you are a club that has migrated to Plesk, you will need to click on the 'Email Administration' link and login
  • Click 'Mail'
  • Click on the mailbox you want to edit, update the desired information and click 'Save'

Remove a mailbox

Step-by-step guide:

  • Go to your Pitchero club admin dashboard
  • Click 'Settings' on the left-hand side of the page
  • Click 'Email address' in the sub-menu
  • Click 'Manage accounts
    • If you are a club that has migrated to Plesk, you will need to click on the 'Email Administration' link and login
  • Click 'Mail'
  • Click the white box next to the mailbox(es) you want to remove
  • Click 'Remove'

Related articles

Thanks for taking a look at this article, we hope you found it useful.

You may also find these related articles of interest too:

Contact support

If you have any questions regarding using match fees on your Pitchero Club website, you can contact our dedicated support team via the form below.

When contacting support, it's important that you provide as much relevant information (including steps taken, links, and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.