--- title: Mailboxes and forwarders description: This article provides information on using the new club email provider on Pitchero and Plesk. --- [Skip to content](https://help.pitchero.com/knowledge/club-website/domains/email#main-content) English Show submenu for translations [![Pitchero\_Logo-Blue220x44](https://help.pitchero.com/hs-fs/hubfs/MDM-euro-sportring-02-10-17/Pitchero_Logo-Blue220x44.png?width=235&height=47&name=Pitchero_Logo-Blue220x44.png)](https://help.pitchero.com/knowledge) Open main navigation Close main navigation - English Show submenu for translations - - [Pitchero Homepage](https://pitchero.com/) [Pitchero Homepage](https://pitchero.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Pitchero Help Centre](https://help.pitchero.com/knowledge) 2. [Pitchero Club website](https://help.pitchero.com/knowledge/pitchero-club-website) 3. [Domain](https://help.pitchero.com/knowledge/pitchero-club-website#domain) # Mailboxes and forwarders ## This article provides information on using the new club email provider on Pitchero and Plesk. **March 2026 update** We’re aware of an issue where some emails sent from club email addresses are not reaching recipients who use Microsoft email services, such as Hotmail, Outlook, or Live. Our product team is currently working with our email provider to investigate and resolve this as a priority. At the moment, it appears this may also be affecting emails sent by other organisations, not just Pitchero clubs. Thank you for your patience while we continue to look into this. We apologise for the inconvenience caused. In the meantime, clubs can still send messages to their members using the Communication feature in the club admin dashboard. Quick links: | [Overview](https://help.pitchero.com/knowledge/club-website/domains/email#overview) | [Add an email forwarder](https://help.pitchero.com/knowledge/club-website/domains/email#add-a-forwarder) | | --- | --- | | [Access the email provider dashboard](https://help.pitchero.com/knowledge/club-website/domains/email#access) | [Edit an existing mailbox or forwarder](https://help.pitchero.com/knowledge/club-website/domains/email#edit-a-mailbox) | | [Add a new mailbox](https://help.pitchero.com/knowledge/club-website/domains/email#add-a-mailbox) | [Remove a mailbox or forwarder](https://help.pitchero.com/knowledge/club-website/domains/email#remove-a-mailbox) | | [Login to a mailbox on webmail](https://help.pitchero.com/knowledge/club-website/domains/email#login-to-a-mailbox) | [Troubleshooting](https://help.pitchero.com/knowledge/club-website/domains/email#troubleshooting) | | [Connect a mailbox to an external device](https://help.pitchero.com/knowledge/club-website/domains/email#connect-a-mailbox) | [Related articles](https://help.pitchero.com/knowledge/club-website/domains/email#related-articles) | --- ### Overview Clubs that have registered or transferred their domain name to Pitchero can use the email service connected to the domain registration. The number of email addresses that the club can create is based on the club's website package subscription.  - Standard - 10 mailboxes - Pro - 50 mailboxes For more information, see the Packages area of the club's admin dashboard. **Please note**: To create a new email address associated with the club's domain name, the domain name must be registered to Pitchero. Clubs using a domain name that is managed externally to the Pitchero system cannot use the email feature available. For details on transferring a club's domain name to Pitchero, [click here](https://help.pitchero.com/knowledge/transfer-domain). --- ### Access the email provider dashboard Webmasters with access to the Settings area of the Pitchero club admin dashboard are able to access the third-party Plesk email dashboard (via the Email Addresses page on Pitchero) to create, update and remove email addresses associated with the club's domain name. Clubs will not have direct access to the Plesk email dashboard, but use a magic-link from the Email Addresses page on Pitchero based on having access to the Settings area already. Individual mailbox holders can access their mailbox via the webmail portal, and/or securely connect the mailbox to an external device. --- ### Add a new mailbox Step-by-step guide: - Go to your Pitchero club admin dashboard - Click '**Settings**' on the left-hand side of the page - Click '**Email address**' in the sub-menu - Click '**Manage accounts**' - Click '**Create Email Address**' - Enter the email username (e.g. **secretary**@clubname.co.uk) - Enter the '**Notification** **Email**' - Enter or generate a '**Password**' - Click '**Save**' --- ### Login to a mailbox on webmail Step-by-step guide: - Go to your Pitchero club admin dashboard - Click '**Settings**' on the left-hand side of the page - Click '**Email address**' in the sub-menu - Click '**Login to webmail**' - Enter the mailbox details (email address and password) - Click "**LOGIN**" - If you are a club that has migrated to Plesk, you will need to click on the '**Webmail'** link and login **Top tip**: If you are struggling to access a mailbox, contact an administrator of the club to check the email address settings on the Plesk email dashboard and generate a new password for the email address. --- ### Connect a mailbox to an external device Mailboxes created in the club control panel can be configured to a secure mail client. This means you don't necessarily need to log in to the mail account each time you wish to view or send an email. Information ordinarily required to configure a mailbox: - The email address (e.g. secretary@clubname.co.uk) - The password for the mailbox - Incoming IMAP server - imap.phsecure.com - Port 993 Outgoing SMTP server - smtp.phsecure.com - Port 465 For further guidance on configuring a mailbox to a secure mail client, [click here.](https://docs.plesk.com/en-US/obsidian/administrator-guide/website-management/quick-start-with-plesk/set-up-mail-accounts/2-access-your-mailbox.65691/) --- ### Add an email forwarder Step-by-step guide: - - Go to your Pitchero club admin dashboard - Click '**Settings**' on the left-hand side of the page - Click '**Email address**' in the sub-menu - Click '**Manage accounts**' - Click "**Create Email Address**" - Enter the email address - Untick "**Can be used to log in to Plesk**" - Untick "**Mailbox**" - Enter a password in the "Password" and "Confirm password" sections - Clicking "**Forwarding**" at the top of the page - Tick "**Switch on mail forwarding**" - Enter/paste the forwarding address(es) in the "Forward incoming messages to the forwarding email address" section - Click "**Ok**" --- ### Edit an existing mailbox or forwarder Step-by-step guide: - Go to your Pitchero club admin dashboard - Click '**Settings**' on the left-hand side of the page - Click '**Email address**' in the sub-menu - Click '**Manage accounts**' - Click '**Mail**' - Click on the mailbox you want to edit, update the desired information and click '**Save**' --- ### Remove a mailbox or forwarder Step-by-step guide: - Go to your Pitchero club admin dashboard - Click '**Settings**' on the left-hand side of the page - Click '**Email address**' in the sub-menu - Click '**Manage accounts** - If you are a club that has migrated to Plesk, you will need to click on the '**Email Administration'** link and login - Click '**Mail**' - Click the white box next to the mailbox(es) you want to remove - Click '**Remove**' **Please Note**: Removing a club email address on the Plesk dashboard is a permanent action. Once it has been removed, it cannot be restored, but can be recreated as a new entity (without any of the historical information). --- ### Troubleshooting This section covers common troubleshooting queries: **March 2026 update** We’re aware of an issue where some emails sent from club email addresses are not reaching recipients who use Microsoft email services, such as Hotmail, Outlook, or Live. Our product team is currently working with our email provider to investigate and resolve this as a priority. At the moment, it appears this may also be affecting emails sent by other organisations, not just Pitchero clubs. Thank you for your patience while we continue to look into this. We apologise for the inconvenience caused. In the meantime, clubs can still send messages to their members using the Communication feature in the club admin dashboard. --- ### Related articles Thanks for taking a look at this article, we hope you found it useful. You may also find these related articles of interest too: - [Register a new domain name with Pitchero for your club](https://help.pitchero.com/knowledge/register-domain-name) - [Transfer your club's existing domain name to Pitchero](https://help.pitchero.com/knowledge/transfer-domain) - [Pitchero Club website](https://help.pitchero.com/knowledge/pitchero-club-website#main-content) - [Design](https://help.pitchero.com/knowledge/pitchero-club-website#design) - [Site Content](https://help.pitchero.com/knowledge/pitchero-club-website#site-content) - [Teams](https://help.pitchero.com/knowledge/pitchero-club-website#teams) - [Membership](https://help.pitchero.com/knowledge/pitchero-club-website#membership) - [Shop and Payments](https://help.pitchero.com/knowledge/pitchero-club-website#shop-and-payments) - [Match Fees](https://help.pitchero.com/knowledge/pitchero-club-website#match-fees) - [Payment Tools](https://help.pitchero.com/knowledge/pitchero-club-website#payment-tools) - [Facility Booking](https://help.pitchero.com/knowledge/pitchero-club-website#facility-booking) - [Communication](https://help.pitchero.com/knowledge/pitchero-club-website#communication) - [Packages](https://help.pitchero.com/knowledge/pitchero-club-website#packages) - [Settings](https://help.pitchero.com/knowledge/pitchero-club-website#settings) - [Domain](https://help.pitchero.com/knowledge/pitchero-club-website#domain) - [Pitchero Club app](https://help.pitchero.com/knowledge/pitchero-club-app#main-content) - [Pitchero Club app - Members](https://help.pitchero.com/knowledge/pitchero-club-app#pitchero-club-app-members) - [Pitchero Club app \> Admins](https://help.pitchero.com/knowledge/pitchero-club-app#pitchero-club-app-admins) - [Pitchero User Account](https://help.pitchero.com/knowledge/pitchero-user-account#main-content) - [Account Settings](https://help.pitchero.com/knowledge/pitchero-user-account#account-settings) - [Account Membership](https://help.pitchero.com/knowledge/pitchero-user-account#account-membership) - [Account Payments](https://help.pitchero.com/knowledge/pitchero-user-account#account-payments) - [Account Schedule](https://help.pitchero.com/knowledge/pitchero-user-account#account-schedule) - [Account Messages](https://help.pitchero.com/knowledge/pitchero-user-account#account-messages) - [Pitchero League](https://help.pitchero.com/knowledge/pitchero-league#main-content) - [Access](https://help.pitchero.com/knowledge/pitchero-league#access) - [Content](https://help.pitchero.com/knowledge/pitchero-league#content) - [Match Info](https://help.pitchero.com/knowledge/pitchero-league#match-info) - [The Fundraising Club Lottery](https://help.pitchero.com/knowledge/the-fundraising-club-lottery#main-content) - [Help For Lottery Players](https://help.pitchero.com/knowledge/the-fundraising-club-lottery#help-for-lottery-players) - [Help For Affiliate Clubs](https://help.pitchero.com/knowledge/the-fundraising-club-lottery#help-for-affiliate-clubs) [![Chill listening crop-3](https://help.pitchero.com/hs-fs/hubfs/Pitchero_Logo-Blue.png?width=118&height=24&name=Pitchero_Logo-Blue.png "Chill listening crop-3")](https://help.pitchero.com/knowledge) Pitchero Help Centre Copyright © 2026, The Pitchero Group