Access the Advanced DNS settings within your domain registrar's control panel. (A domain name registrar is a company that manages the purchase of domain names)
Create a CNAME record for the 'www' part of your domain pointing to cname.pitchero.com
After waiting 24 hours for your changes to take effect, you can attach the domain to your Pitchero website via the settings section of your club control panel

Connect the domain name to the website

In order to connect your domain name to your Pitchero Club website, you need to have first completed the steps outlined in Configure the domain name with the current registrar.

Step-by-step guide:

Go to your club control panel
Click 'Settings' from the left-hand menu
Click 'Domain name'' from the sub-menu
Click 'Connect my existing domain'
Enter your 'Domain Name'
Click 'Save'

Please note: Domain configurations can take up to 24 hours to complete and you may experience downtime on your website while this is processing

Remove an existing domain

If you have a new domain or wish to remove your domain from Pitchero you can do this via your control panel.

Step-by-step guide:

Go to your club control panel
Click 'Settings' from the left-hand menu
Click 'Domain name'' from the sub-menu
Click 'Remove domain'

Removal of a domain may lead to accessibility issues with your domain, please only remove your domain if you intend to

Domain renewal

There is an option to transfer the domain name to Pitchero. In doing so, Pitchero will take care of the registration and upkeep of the domain name. For more information, please see Transfer the club's domain name to Pitchero.

If your club has chosen to register the domain name outside of Pitchero, it's the club's responsibility to ensure the domain name is renewed and continued to be mapped to the Pitchero Club website.

If the domain configuration settings are changed or domain name not renewed, you may not be able to access the website using the domain name.

Contact Support

If you have any questions regarding connecting an existing domain, you can contact our dedicated support team via the form below.

When contacting support, it's important that you provide as much relevant information (including steps taken, links and screenshots to relevant pages) so we can help to resolve the query as quickly as possible for you.