This article provides information on enabling an SSL certificate for the domain name on the club's Pitchero website.
Please note - November 2023 update:
The provider that we use to manage customer domains and SSL certificates is no longer providing these services. We therefore need to migrate all Pitchero customer domains to a new system.
What does this mean for your club?
- If the domain is managed by Pitchero
- We will automatically migrate the club's domain and SSL services to the new provider in November.
- No work will be required by the club and there should be no loss of service.
- If the domain is managed by the club
- The club will need to make changes to the domain settings within its domain registrar control panel.
- We will send instructions to club Webmasters when the new provider is available to use.
- If the club does not complete the changes, the club will lose access to the website on the domain name specifically.
An SSL certificate is a form of security which is added to domains to ensure that private information entered on the website remains private.
As club members enter various types of private information like bank details, passwords personal information etc. an SSL certificate is required on your domain name.
If your Domain is hosted by Pitchero we will manage and set this up for you.
The domain name is registered externally to Pitchero
While the SSL certificate is provided for the domain as part of the club's Standard or Pro package, the person within the club responsible for managing the domain will need to make some changes to the domain settings within the domain registrar control panel in order to enable the SSL certificate for the domain.
The club does not need to purchase/enable a separate SSL certificate from another provider (e.g. the domain registrar).
- Go to your club control panel
- Click 'Settings' from the left-hand menu
- Click 'SSL Certificate' from the sub-menu
The club is on Step 3:
- Create a new CNAME record in your registrar control panel using the record name and record value shown in your club control panel
- Return to your Pitchero Control Panel
- Click 'Validate certificate' (this step may take up to 24 hours to complete)
The club is on Step 4:
- Create a new CNAME record in your domain registrar control panel using the record name and record value shown in your club control panel
- If you have an existing CNAME record on the 'www' portion pointing to 'cname.pitchero.com', remove this
- Return to your club control panel
- Click 'Validate Domain', this step may take up to 24 hours to complete
If your club is stuck on Step 1 or 2, click 'Re-request an SSL certificate' on the SSL certificate page in your club control panel.