Manage my videos
All the information you need for managing video's withing your Pitchero account.
Quick links:
| Upload a video | Unshare a video with a club |
| Upload a YouTube video | Remove a video from my account |
| Share a video with a club | Troubleshooting |
| Edit an existing video | Related articles |
Upload a video
Step-by-step guide:
- Login to Pitchero
- Click your profile image in the top right corner of the screen
- Click 'Settings' in the side-bar
- Click 'Videos & Photos'
- Hover over green 'Upload Videos & Photos' button
- Click ‘Upload Video’
- Enter the video name and description
- Click ‘Choose files’
- Select your video
- Click ‘Save’
The video will be processed and will be visible when it is ready.
Upload a YouTube video
Step-by-step guide:
- Login to Pitchero
- Click your profile image in the top right corner of the screen
- Click 'Settings' in the side-bar
- Click 'Videos & Photos'
- Hover over green 'Upload Videos & Photos' button
- Click ‘Upload Video’
- Click 'Click here'
- Paste the YouTube video URL
- Click 'Save'
Share a video with a club
Step-by-step guide:
- Login to Pitchero
- Click your profile image in the top right corner of the screen
- Click 'Settings' in the side-bar
- Click 'Videos & Photos' from the top menu
- Click on the video name
- Click ‘Choose a website to share with’
- Select the club to share the album with and
- Click ‘Save’
Before the video can appear on the website, it must be moderated by a Webmaster of the club.
Edit an existing video
Step-by-step guide:
- Login to Pitchero
- Click your profile image in the top right corner of the screen
- Click 'Settings' in the side-bar
- Click 'Videos & Photos' from the top menu
- Click on the video name
- On the video page, you can:
- Change the video name
- Change the video description
- Change where the video is shared
- Click 'Save'
Unshare a video with a club
Step-by-step guide:
- Login to Pitchero
- Click your profile image in the top right corner of the screen
- Click 'Settings' in the side-bar
- Click 'Videos & Photos'
- Click on the video name
- In the sharing section, click 'Delete'
- Click 'Save'
Remove a video from my account
Step-by-step guide:
- Login to Pitchero
- Click your profile image in the top right corner of the screen
- Click 'Settings' in the side-bar
- Click 'Videos & Photos' from the top menu
- Click on the video name
- Click 'Delete'
- In the overlay, click 'OK'
Once an album has been deleted, it cannot be restored to your club’s website.
Troubleshooting
This section covers common troubleshooting queries:
- Unable to upload a video to my Pitchero account
- First, we would advise that you check if the issue is local to your browser, device, or network connection. Things that you can try:
- In your web browser
- Log out of your account and log back in
- Close the page and reopen it
- Close the browsing window and open a new one
- Check for any browser updates
- Clear the cookies, cache and history in your browser
- Try a different browser (e.g. if you're using Edge, try using Chrome).
- With your device
- Restart/turn off your device and turn is back on
- Check for any software updates on the device
- Try using a different device (e.g. if you're using a work computer, try using your personal laptop, tablet or phone)
- With your network connection
- Restart your router
- Try using a different network connection (e.g. if you're at work, try using the same device but on your home wifi, or hotspot using your mobile data)
- In your web browser
- First, we would advise that you check if the issue is local to your browser, device, or network connection. Things that you can try:
- A video I've uploaded not showing on the club's/league's website
- Once you have uploaded the video to your account, the video can be shared with a Pitchero Club and/or League website. The video will then require moderation by the club/league before the content can show on their Pitchero website.
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