Contact the support team

This article explains how you can contact the Pitchero support team to get more assistance.

Quick links:

What information should be included in the support ticket

How to contact the support team

Book a demo call with an Account Manager

What information should be included in the support ticket

Help us to help you. So that we can fully understand your enquiry and provide you with the best advice as quickly as possible, please provide us with as much relevant information regarding your enquiry.

For example, see the criteria below.

If your query is regarding one of the apps, please provide us with:

  • A clear description of the potential problem you are encountering
  • Which app you are using (Pitchero Manager app, or Pitchero Club app)
  • The version of the app you are using
  • The device and operating system you are using
  • A screenshot or screen recording of the potential problem you are encountering

If your query is regarding your website, please provide us with:

  • A clear description of the potential problem you are encountering
  • A link to any pages related to the query
  • A screenshot or screen recording 

How to contact the support team

The majority of questions can be answered in our Help Centre. Navigate to the specific area related to your enquiry or use the search box at the top of the page.

A contact form to raise a support ticket is available at the bottom of most help centre articles.

Book a demo call with an Account Manager

Your club may have a dedicated Account Manager. You can book a demo call at a time that suits you using the booking link.