Using your club website
Everything you need to know about running your Pitchero club website
Dashboard
Design
- Why does a sponsored content article appear in my club's homepage?
- How do I add / edit / remove quick links?
- How do I add / edit / remove sponsors in the header?
- How do I edit my site title / subtitle?
- How do I add / edit / remove my club logo?
- How do I add / update the Welcome Message?
Site Content
- How can I manage Featured Content on the website?
- How do I add a Key Contact?
- How do I add a Staff/Official to a custom Staff/Official group?
- How do I add a custom Staff/Official?
- How do I add a Staff & Officials Group?
- How can I setup my club's policy page?
Teams
- How do I edit a Training Session?
- How do I add a Match Event?
- How do I create, edit and delete a match report?
- How can I change a fixture's status?
- How does the ECB's Play-Cricket.com integration work?
- How do I cancel a training session?
Membership
- Why are my members not receiving emails?
- Why can't I add a profile image for staff/official/player?
- Who can moderate member requests?
- How do I remove someone from the Membership Database?
- How do I add a photo to a Player/Coach Profile?
- How can I add roles en masse in the Membership Database?
Shop and payments
- How do I remove a manual payment?
- How do I refund a payment made by a member?
- How do I cancel a member's subscription?
- How do I remove a payment assignment?
- How can I increase the price of one of my products?
- How do I see which members have paid for a product?
Communication
- How do I manage the automated messages sent by the club?
- How do I contact a club?
- When would I enable/disable replies?
- What filters do I have available on the Conversations page?
- Can I attach items to my communication messages?
- How do I compose a message?
Performance
Packages
- Who can I speak to regarding my package subscription?
- How can I pay for my package subscription?
- How do I change my method of paying for a package?
- FAQs regarding Pitchero Packages
- Terms of service
- Your Credit/Debit Card Security
Settings
- How do I add an SSL Certificate?
- How do I set my club site to 'Live' or 'Not Live'?
- How can I configure my email inbox on Microsoft Outlook & Apple Mail?
- How can I configure my email inbox on my iPhone, Samsung, Android or Windows mobile device?
- I have forgotten the password to my mailbox
- How can I reset the password for my email account?