How do I remove someone from the Membership Database?

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    Tech Support

    I have been using the simple search to find members that need to be deleted.  I tag each one as I search for them, but when I go look at all my tagged results and change their status, the only tagged result is the last one I tagged.  There is no way for me to search for them with one search, so I search by name and tag each.  Why do the tags clear when I do the next search? toshiba laptop support

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    Joe Fisher

    Hi,

    Thanks for your comment.

    The reason this is happening is that you are technically leaving the last record tagged, meaning it will no longer be tagged once you have selected someone else. 

    You can tag members from a list when all displayed and apply your group action then, but cannot once you submit a new search.

    Please bear in mind that when you are deleting records, you can only delete them one at a time - you cannot bulk delete records from the Membership Database.

    I hope this helps - if you have any further issues/queries, please email us at support@pitchero.com

    Many thanks,

    Joe

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    Emma Trill

    Hi Joe, 

     

    What permissions do you need to remove a player? I'm team admin but when I follow the above steps, the red box to "Remove from Club" doesn't appear? Thanks

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    Joe Fisher

    Hi Emma,

     

    Thanks for your comment.

     

    To be able to remove a player, you will have to have full access to the Membership Database linked to your account - meaning, you'd typically be a Webmaster of the site.

     

    Speak to your clubs Primary Webmaster to request the level of access to be changed on your account if you need it.

     

    I hope this helps!

     

    Thanks,

    Joe

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    Emma Trill

    Hi Joe, 

     

    Thanks for the quick reply. That's a shame - we're a club with over 30 teams across age groups from U6 to Senior. To manage the amount of admin, we've drafted in volunteers from each age group to keep their designated pages updated - it seems impractical that only webmasters can remove players, but team admins are able to add them?

    Are there any plans to allow Team Admins to remove players in the future?

    Thank you, 

    Emma

     

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