There are three reasons why a member's Pitchero account is not set to receiving emails:
1. The member hasn't verified their Pitchero account after registering. In this scenario, the member can send themselves another verification email via this link - https://secure.pitchero.com/account/settings/emails/
Alternatively, you can prompt members in your membership database to update their information. In clicking on the link in the email, the member shall also verify their account can receive emails.
2. The member's email account is bouncing/blocking emails sent by Pitchero.
In this scenario, the member will need to contact us directly in order for the block to be removed.
3. The member has elected to unsubscribe from receiving emails.
The member can elect to receive emails again via this link - https://secure.pitchero.com/account/settings/emails/
We cannot set a member's account back to receiving emails without their approval.
Comments
1 comment
this didn't help, its the second time Pitchore has broken and stopped sending mails for my accoutn. I am not blocking in my spam etc. The only way to fix is create a new new mail account to send to. I am not doing that any more and as a club admin will be seeking to move away form pitchero system as this happens to often and they is clearly something wrong in your back end that we have no way to fix as cant speak to anyone.
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