There are three reasons why a member's Pitchero account is not set to receiving emails:
1. The member hasn't verified their Pitchero account after registering. In this scenario, the member can send themselves another verification email via this link - https://secure.pitchero.com/account/settings/emails/
Alternatively, you can prompt members in your membership database to update their information. In clicking on the link in the email, the member shall also verify their account can receive emails.
2. The member's email account is bouncing/blocking emails sent by Pitchero.
In this scenario, the member will need to contact us directly in order for the block to be removed.
3. The member has elected to unsubscribe from receiving emails.
The member can elect to receive emails again via this link - https://secure.pitchero.com/account/settings/emails/
We cannot set a member's account back to receiving emails without their approval.