As children under the age of 14 are unable to create their own user account, all parents and guardians should register and apply for the parent role at their sports club. This will allow parents and guardians to manage their child's account.
Parents SHOULD NOT register as a player! When registering your own account, please use your own full name and not your child's.
You can apply for the Parent role either by:
- Visiting the Contact page of a club's Pitchero website
- Within the Membership section of your Pitchero account.
The first question a parent is asked when applying is to add their children to the application.
In the box provided, the parent should start typing the name of the child they are applying to become a parent of.
This will then search your club's membership database and bring up a list of results.
Simply click 'Apply' in blue next to your child.
If the child hasn’t been added to the club's database by an admin, you need to select 'Click here' in blue beneath the search results, as seen below.
From there, type in the first and last name of your child and click the 'Add child' button in blue.
An application should then be sent to your club. This will remain as a pending application until the club has moderated the request. You will see the notification below towards the bottom of your screen.
Shortly after the application has been submitted, the user submitting the application should receive a message to their Pitchero account asking them to fill out their designated registration form.
Users will be notified of the message through either a prompt in the Pitchero Club app or their email address and will look similar to this:
Tapping 'View information' will take the user to the following screen:
From there the user needs to fill out any required fields and select 'Save changes' towards the bottom of the screen.