Clubs on either the Free or Elite package are charged a Pitchero transaction fee of 1.9% per transaction.
If you are on the Ultimate package, the Pitchero fee is reduced from 1.9% to 0.9%.
On top of this, the payment providers we use to help us process transactions also charge their own fee.
GoCardless charge 1% per transaction, with a minimum fee of 20p and a maximum fee of £2.
Stripe charges vary depending on which country you are in. For more information about this, please click here.
At the moment our system doesn't automatically decrease the transaction fee if your club is on the Ultimate package.
We are currently calculating the funds you are due back manually and providing clubs with rebates on the payment fees that they have paid.
This process will be in place until we have an automated system. If you need any further information on this please call 0113 292 6070 or email email@example.com.