Unable to prompt members.

You can only prompt a member once in any 7 day period.

After the 7 day period has elapsed, you can prompt the member again by clicking on the edit icon next to the member and selecting Prompt Member.

Club Website - Payments

  1. Online Payments - Most common questions VIDEO
  2. Online Payments - The benefits VIDEO
  3. Getting Started :: OVERVIEW
  4. Add a Payment Product
  5. Create a GoCardless account
  6. Charity numbers and business numbers. What should I do?
  7. Assign a Product to a Member
  8. Prompting members by email
  9. Collecting :: OVERVIEW
  10. What can I collect money for?
  11. What type of Payments can I collect?
  12. How much does it cost?
  13. What does start and end date mean?
  14. What does the set-up fee mean?
  15. Unable to prompt members.
  16. What does "Total Gross Revenue" mean?
  17. My "Total Gross Revenue" is different from the amount I have been paid out by GoCardless, why is this?
  18. Remove or disable a Product.
  19. Archive a Product
  20. Will disabling a Product, cancel all active direct debits?
  21. Is the Payments feature available outside the UK?
  22. How long will a Payment take to arrive in the club bank account?
  23. Family or group membership.
  24. Can a Club collect Membership information when a member makes a payment?
  25. Can I collect additional information from members?
  26. Can I collect Gift Aid?
  27. Should I assign a Product to the Junior Player or the Parent?
  28. Can I track offline payments?
  29. What reporting tools are available?
  30. Can I control who can access Payments information?
  31. How does Payments work with my Membership Database?
  32. What does the Payment status mean?
  33. Export Payment information to Excel.
  34. Can I track all Payments made to my club bank account?
  35. What will appear on my members' bank statements?
  36. Why isn't the VAT portion of transaction fees equal to 20%?
  37. My club is VAT registered, can I claim the VAT back on our transaction fees?
  38. Resetting Payments statistics.

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