My "Total Gross Revenue" is different from the amount I have been paid out by GoCardless, why is this?

Total gross revenue, is the full amount that you have collected via all collection methods - online, cash, cheque, bank transfer etc.

The money that you receive from GoCardless is purely for the payments that have been made online using the GoCardless method.

Also, the money that you receive via GoCardless will be minus the 2.9% transaction fee (e.g. £10 payment, you will receive £9.71 from GoCardless).

Club Website - Payments

  1. Online Payments - Most common questions VIDEO
  2. Online Payments - The benefits VIDEO
  3. Getting Started :: OVERVIEW
  4. Add a Payment Product
  5. Create a GoCardless account
  6. Charity numbers and business numbers. What should I do?
  7. Assign a Product to a Member
  8. Prompting members by email
  9. Collecting :: OVERVIEW
  10. What can I collect money for?
  11. What type of Payments can I collect?
  12. How much does it cost?
  13. What does start and end date mean?
  14. What does the set-up fee mean?
  15. Unable to prompt members.
  16. What does "Total Gross Revenue" mean?
  17. My "Total Gross Revenue" is different from the amount I have been paid out by GoCardless, why is this?
  18. Remove or disable a Product.
  19. Archive a Product
  20. Will disabling a Product, cancel all active direct debits?
  21. Is the Payments feature available outside the UK?
  22. How long will a Payment take to arrive in the club bank account?
  23. Family or group membership.
  24. Can a Club collect Membership information when a member makes a payment?
  25. Can I collect additional information from members?
  26. Can I collect Gift Aid?
  27. Should I assign a Product to the Junior Player or the Parent?
  28. Can I track offline payments?
  29. What reporting tools are available?
  30. Can I control who can access Payments information?
  31. How does Payments work with my Membership Database?
  32. What does the Payment status mean?
  33. Export Payment information to Excel.
  34. Can I track all Payments made to my club bank account?
  35. What will appear on my members' bank statements?
  36. Why isn't the VAT portion of transaction fees equal to 20%?
  37. My club is VAT registered, can I claim the VAT back on our transaction fees?
  38. Resetting Payments statistics.

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