I suggest you ...

Give access to support tickets that have been sent in.

Give access to the status of the support tickets. eg Fixed, Pending etc.

I sent one in about a week ago with no reply. Being old I can't remember what it was about!

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Barry Allen shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

3 comments

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  • Eddie Gibbs commented  ·   ·  Flag as inappropriate

    Agree with David Raeburn, unless Jon Milson personally deals with something, don't expect any sort of coherent response from Pitchero and as for the response times; you'd think it was a free service rather than a premium!

  • David Raeburn commented  ·   ·  Flag as inappropriate

    In theory great, unless your email gets ignored and you have to send in a new support request to get a reply!

  • David Raeburn commented  ·   ·  Flag as inappropriate

    I agree, the support from Pitchero is shocking, slow, no follow up and no way to reference an open ticket. Very unhappy.

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